Business Analyst Information Technology

G I L S O N E G B A I

New York, New J e r s ey +1-732-***-**** g i l ad5qry@r.postjobfree.com

www.l i nkedin.com/i n / g i l s - eg

SUMMARY

A highly resourceful Business Analyst with over 5 years’ experience in Financial Institution (Retail/Digital Banking), Information Technology, Sales, Business Analytics, Business Intelligence and Analytics/Report domain. Disciplined, and highly motivated, confident, and a fluent communicator with strong analytic, problem-solving, and decision-making skills, combined with a pragmatic approach and sound business acumen. A strong track record of driving operational improvement, with verifiable record in fields such as requirements elicitation, documentation, analysis and prioritization, business process mapping and the development of interactive prototypes that culminates into innovative solutions. Highly reputed for enhancing solutions, resolving challenges, and improving customer satisfaction and retention. Equipped with skill set that ensures efficiently working with cross-functional teams, stakeholders, and end users. I believe in evolving professionally and personally to meet the fluctuating needs and challenges of businesses. SKILL HIGHLIGHTS

Jira, Confluence

Microsoft Office Suites

Agile Methodology (Scrum)

Software Development Life Cycle (SDLC)

User Stories & Acceptance Criteria

Requirement gathering and documentation

Process Flow Diagrams

Microsoft Teams

Requirement Management Plan (RMP)

Business Requirements Documents (BRDs)

Scrum Ceremonies

Mockups & Wireframing

Teamwork and Collaboration

Analytical & Critical Thinking

PROFESSIONAL EXPERIENCE

Wipro Technologies - April 2018 - Present

Business Analyst

Lead and facilitate interviews and cross-functional working sessions with business stakeholders to elicit and clearly define requirements. Synthesize and analyze elicited requirements to implement solutions.

Develops detailed knowledge/expertise in applications assigned.

Collaborates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Translates documented business needs into functional and non-functional requirements for system changes and enhancements

Coordinate with Quality Assurance and the development team to ensure requirements are understood.

Participates and/or coordinates required testing/validation of system fixes, which may include reviewing test cases.

Defines project goals, deliverables, and creates and maintain documentation as needed to support training, deployment, and end-user support.

Supports User Acceptance Testing

Manages and efficiently populate, prioritize, and re-prioritize the product backlog.

Creates and monitor metrics to track benefits of improvements implemented.

Conducts Gap Analysis and documenting same to manage software change request process (SRC)

Responsible for tracking bugs, raising tickets for production issues, and escalating to developers.

Successfully implemented a model for monitoring production issues and tickets/incidents created in Jira which increased solution efforts turnaround by 90% from 30% and provided KPIs.

Effectively act as the liaison between users, vendors, and the application development team.

Works with Software Development Teams to identify capacity and set realistic sprint goals.

Guides the team’s operations by facilitating ceremonies within the Scrum framework (sprint planning, daily scrums, sprint reviews and sprint retrospectives) and instilling Agile principles to ensure smooth functioning of the team.

Ensures issues are identified, tracked, reported on and resolved in a timely manner; escalate and retain ownership of all open/unresolved issues

Maintains project schedules by managing timelines and making proactive adjustments.

Meet with stakeholders to establish favorable business relationships and support mutually beneficial interests.

Assess impact of current business processes on users and stakeholders and evaluate potential areas of improvement.

Improve business direction by prioritizing customers and implementing changes based on collected feedback.

Identify process inefficiencies through gap analysis and outline sensible solutions.

Perform competitor benchmarking analysis to identify savings opportunities and potential product enhancements.

Derive conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality.

Facilitating implementation of new functionality through training and demonstrations and knowledge sharing sessions Heritage Bank Plc - eBank Group

Head Schemes & Partnerships – September 2015 -March 2017

Conceptualized and facilitated the implementation and launch of innovative electronic banking solutions for Microfinance Banks and Other Financial Institutions (MFBs & OFIs) and other businesses to enhance market share boost in the electronic banking space

Enhanced and enabled clients’ businesses using customized solutions

Conducted Gap Analysis and documenting same for AS IS and TO BE for the bank’s client businesses

Designed screen Wireframes, Mockups, Workflow and, Swimlane models that will guide proposed solution design

Planned, co-ordinated, and managed the execution of partnership projects and schemes

Maintained project schedules by managing timelines and making proactive adjustments

Dimensioned the needs of target business sectors and proffered solutions to meet these needs

Assignment and supervision of tasks as appropriate to Scheme & Partnerships team members

Facilitated feasibility study meetings of the bank’s directorates to identify opportunities for suitable e-solutions peculiar to the directorates

Created synergy between eBank and the Public Sector Groups for businesses on Internally Generated Revenue (IGR) collections

Presentations to Microfinance Banks and other financial institutions on electronic banking products, solutions, and services

Liaised with card Schemes (Associations) and Switches on projects for card designs

Worked with Experience Centers (branches) and Corporate Affairs for effective marketing, publicity, and advertisement of the eBank products).

Organized frequent training for key staff, Experience Centers & other Strategic Business Units (SBUs) on products and solutions as it relates to clients’ business needs Unit Head – Card Business December 2014 – August 2015

Managed products throughout its life cycle and re-design existing products and services in line with bank’s strategy and roadmap

Used various information sources to observe the developments in the industry viz-a-viz what competition is doing to strategically reposition the bank’s electronic card products

Interfaced with switches, vendors, other service providers, departments, technical teams and sales teams. Project Implementation

Implementation and launch of Visa debit card issuing

Implementation and launch of MasterCard Issuing for schemes

Implementation and launch of MasterCard Acquiring for foreign and local cards.

Implementation and launch of Visa card Acquiring for foreign and local cards.

Implementation and launch of the Visa Card Internet PIN (iPIN) on ATMs

Implementation and launch of electronic ATM journal to aid quick resolution of chargeback complaints to the Bank Ecobank Transnational Inc

E-Channels Business Development/Regional Sales Officer - Cards & E-Banking April 2014 to November 2014

Worked with the Head, Cards & e-Banking to develop and implement retail expansion plans, formulating sales & marketing strategies for products to ensure maximum growth of e-Banking products network at the region.

Worked closely with Cards & e-Banking Product Managers such as Cards, Physical Channels, Cards Acquisition, eProducts Collections, Mobile and Directorate Heads to achieve the assigned portfolio business targets-P&L and to enhance their existing operations, locations and usage.

Developed regional business as it relates to its environment leveraging opportunities within

Enhanced sales channels productivity & efficiency by providing strategic and operations support at the regional level.

Developed business tracking reports for various channels and also help monitoring competitors’ activities in the market for continuous business growth.

Managed retention and developed anti-attrition / win back programs across all card products / channels working with Product Managers.

Manpower management and training of team members and Sales executive

Conducted regular sales training on products and sales opportunities

Reviewed and recommended strategies for the Improvement of efficiency across e-Banking product delivery processes Business Development/Sales Manager - Card Business Unit - February 2014 to March 2014

Worked with branches and corporate affairs (for effective marketing, publicity and advertisement of all Ecobank card products/services).

Identified profitable markets for sales and marketing of card products/solutions

Sales planning with other Strategic Business Units (SBUs) of the Bank

Built strong client relationship for the bank’s SBUs

Cross sold and up sold all card products and brands of the bank to existing and potential customers

Prepared, reviewed and delivered clients’ presentations

Perform Proof of Concept (PoC) and card products demo to clients Product Manager - Visa Naira Debit Card - April 2012 to January 2014 Cards & E-Products Department – Cards Unit

Implementation and launch of Ecobank Naira Visa Debit card Ad-hoc Responsibilities

Provided support to customers and branches on retail and corporate internet banking platforms

Drove internet banking related businesses in absence of its Product Manager Product Manager - Automated Teller Machine (ATM) – Feb 2012 to April 2012 Cards & E-Products Department – Physical Channels Unit

ATM terminal deployment and redeployment

Liaised with vendors for ATM deployment

Site Inspection for deployment

Site monitoring after deployment

ATM uptime monitoring

Negotiated sites for ATM deployment

Oceanic Bank International Plc

Product Manager - Electronic Cards (Product Development & Project Implementation) - January 2011 to February 2012 Product Development & Channel Sales – Product Development Group Product Development & Management

Conceptualized, assessed viability and completed the development of new products for the bank taking advantage of the available business opportunities.

Coordinated new product ideas (owned by the bank and 3rd parties) conceptualization stage to completion and launch

Prepared periodic goals and objectives for each card products/services

Managed products throughout its life cycle and re-design existing products and services in line with bank’s strategy and roadmap

Used various information sources to observe the developments in the industry viz-a-viz what competition is doing in order to strategically reposition the bank’s electronic card products

Increased MasterCard income from local acquiring transaction with over 100%

Drove card transactions and profitability and ensuring solution uptime (99%) by continuous monitoring of Oceanic Visa card, MasterCard and Interswitch Verve card platforms.

Monitored and maintained the performances of card products with a view to continually maximize the revenue accruing thereof at optimum capacity utilization.

Interfaced with switches, vendors, other service providers, departments, technical teams and sales teams.

Provided periodic management reports on the performance of e-products & services

Performed periodic peer to peer comparison analysis and review product performance

Liaised with I.T., customer care departments etc. to ensure a suitable turnaround time for resolution of customer complaints.

Liaised with clients providing backend supports to ensure constant quality service

Ensured continuous improvement in service delivery

Organized frequent training for key staff, branches & other SBUs on all card products of the bank. Projects Implementation

Implementation and launch of Visa card (Issuing and Acquiring) and Visa Prepaid Card

Implementation and launch of electronic ATM journal to aid quick resolution of chargeback complaints to the Bank

Implementation and launch of the Visa Card Internet PIN (IPIN) on all Oceanic Bank ATM

Development and implementation of the Visa Money Transfer (VMT) Service (for Visa Cards) on Oceanic Bank’s ATM

Development and Implementation of the Oceanic Visa Naira Card

Certification of POS application with Interswitch (VDVT) and MasterCard (MTIP) Product Officer - August 2008 to December 2010

Product Development and Channel Sales -Transaction Banking Group Product Development & Management

Drove cards transactions and profitability and ensuring solution uptime (99%) by continuous monitoring of Oceanic Visa card, MasterCard and Interswitch Verve card platforms.

Monitored and maintained the performances of card products with a view to continually maximize the revenue accruing thereof at optimum capacity utilization.

Interfaced with switches, vendors, other service providers, departments, technical teams and sales teams.

Provided periodic management reports on the performance of e-products & Services

POS configuration and deployment (shared resource) Projects Implementation

Development, implementation and launch of electronic card products such as Visa debit, Visa Prepaid and VPay card.

Development of business plans in conjunction with sales team and product vendors.

Enhanced electronic business solutions for specific merchants and industry segments such as churches, schools, etc

Product research, pricing, testing, branding and market intelligence on e-products & services.

Developed Oceanic MasterCard Acquiring for foreign and local cards. Operations and Ad-hoc Responsibilities

Resolution of customer complaints as a Subject Matter Expert Project Migration Officer - March 2008 - July 2008 Systems Application & Products (SAP) Migration & Implementation Project

Account Reconciliation and Verification

Expense reclassification and documentation

EDUCATION & CERTIFICATIONS

Delta State University

Bachelors/Industrial Mathematics

International Scrum Institute

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

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