Customer Service Client Services
Resume:
Corvette Y. Roberson
ad5qrx@r.postjobfree.com
Objective: Seeking a position allowing growth and advancement.
The preferred position would be one to utilize my customer service experience.
Experience:
August 2019 – April 2024
Client Services Rep, Morneau Shepell
Respond to customer inquiries and resolve customer service issues in a timely manner
Maintain current knowledge of customer service policies and procedures
Interact with customers in a friendly and professional manner
Record customer information and update customer records as necessary
Provide customers with product and service information
Address customer complaints and questions in a professional manner
Utilize customer service software and databases
Maintain confidentiality of customer information
Monitor customer satisfaction and take steps to ensure a positive customer experience
FEB 2007 – August 2019
SR CUSTOMER SERVICE SPECIALIST, CITI-FINANCIAL
Ordered Foreclosure reports, ordered occupancy status reports on properties.
Spoke with Real Estate agents to list vacant properties to be sold.
Spoke with mortgage customers on past due loans. Collected payments.
Resolved Escalated Calls for my team. Making sure to always keep the customer in mind.
MARCH 2004 – JANUARY 2007
SR ACCOUNT REP, BANK OF AMERICA
Released files to several different lenders for paid off loans.
Reinstated files from lender as they were received.
Audit FHA and Conventional loans that were paid in full.
Data Verification on all custodial and collateral documents.
Collection and past due payment working closely with customer.
EDUCATION:
MAY 2001
BACHELOR’S DEGREE IN ACCOUNTING AND FINANCE,
TEXAS SOUTHERN UNIVERSITY
JUNE 1998ASSOCIATE DEGREE, CUSTOMER RELATIONS/BUSINESS MANAGEMENT
TYLER JR COLLEGE
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