Customer Service Call Center and Data Entry

Amy Bucholtz

*** **** ****** ******, ** *****

920-***-**** ad5qrc@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Strong organizational and time management skills; able to manage multiple projects efficiently.

Excellent communication skills; sincere commitment to providing quality customer service.

Over ten years’ customer service and sales experience. Eight years of training experience. Seven years of call center experience. PROFESSIONAL EXPERIENCE:

Jewelers Mutual-Neenah, Wisconsin

Customer Service Specialist (January 2019 to May 2019)

Answered billing questions, First Notice of Loss calls, tracking inquiries and any other questions that arouse regarding insurance.

Assisted daily with customer service emails.

Laham Hickey Steel –Oshkosh, Wisconsin

Sales Assistant (July 2018 to December 2018)

Wrote up between 50-150 work orders a day for Robotic Welders.

Managed the supplier website for John Deere handling various quotes and pulling information for work orders. Easstbay – Oshkosh, Wisconsin

Sales & Customer Service Support (January 2018 to July 2018)

Took orders over the phone and via email

Took any other calls regarding questions on an order that arouse Alta Resources – Neenah, Wisconsin

Sales & Customer Service Support (June 2017 to December 2017)

Provide inside sales support which includes: deductions, new item set up, prequalification questions & ecommerce issues

Handled the Wholesale line for client

Wrote out, authorized and managed over 100 checks a day

Managed various ad hoc projects that come up over varying times of the year Silver Star Brands – Oshkosh, Wisconsin

Web Operations Specialist (November 2016 to April 2017)

Provided communication to the entire company on any issues that arise from the Warehouse, Buying Office, and Customer Relations, Training, Human Resources, International Shipments, Consulate and Preferred Credit program.

Manually handled over 4,000 emails and 900 phone calls during a mission critical environment.

Handle all Web Support calls for 6 Brands & handle all email correspondence for 6 Brands. Customer Experience Specialist/Lead Mentor (October 2014 to Present)

Responsible for answering any customer’s questions among 6 different brands, Border free calls, Supervisor/Escalated and Preferred Credit

Provide service and trouble shooting for ecommerce questions, status questions, shipping issues and account modifications.

Seasonally assisted with training over 200 employees during peak season (Oct. 2015 & June 2016) Telephone Sales Representative (August 2014 to October 2014)

Provided excellent customer service for placing phone orders while maintaining AIM goals, BUMP goals and Affinion offers. Back in Black – Neenah, Wisconsin

Customer Retention Specialist (February 2014 to August 2014)

Assisted with the following calls and Bold Chats: ecommerce issues, delivery status, credit card updates, escalated issues, etc. Sunset Hill Stoneware – Neenah, Wisconsin

Account Manager (October 2013 to January 2014)

Maintained SalesForce.com database to maintain over 100 customers accounts within various markets across the United States Pitney Bowes – Neenah, Wisconsin

Account Manager (June 2013 to October 2013)

Identified new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling Faith Technologies – Menasha, Wisconsin

Marketing Analyst (March 2010 to April 2011)

Served as CRM subject matter expert for all data housed

Designed, implement and maintain weekly and monthly reports/dashboards that provide snapshots on customer trends and database health AC NIELSEN – Green Bay, Wisconsin

Senior Analyst (August 2008 to September 2009)

Maintained and created contracts for Wrigley’s, Hormel and Schwan’s

Ensured data integrity on all 3 clients databases EDUCATION:

UNIVERSITY OF WISCONSIN-GREEN BAY - Green Bay, Wisconsin Bachelor of Business Administration-Green Bay, Wisconsin (December 2003)

Major: Marketing

Graduated in 3 years

Fox Valley Technical College - Oshkosh, Wisconsin (December 2016) Web Marketing Certificate

GPA-4.0

References gladly furnished upon request.

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