Customer Service Supply Chain
Resume:
Myra Sierra M. Serrano
Angeles City, Pampanga
*********@*****.***
Mobile # +639********* & +968********
OBJECTIVE: To be a part of prestigious organization by working through a position I am best suited for, and in which I will be trained and develop my skills as well, and be able to communicate confidently at all levels. An ambitious and positive professional with a dedication and a drive to succeed.
EDUCATIONAL BACKGROUND:
Bachelor of Science in Pharmacy
Tertiary: Centro Escolar University
City of Malolos
2000-2006
Secondary: Guagua National Colleges
Guagua, Pampanga
1995-1999
Intermediate: Lubao Central Elementary School
San Nicolas 1st Lubao Pampanga
1989-1999
WORK EXPIRIENCES/ TRAININGS:
SHIFA HOSPITAL LLC
Muscat, Oman
Healthcare Assistant Professional/ Multi- tasking Customer Service
2021-present
JOB DESCRIPTION:
Assisting patient from registration, laboratory, radiology, rehab centre up to end of consultation
In charge of VIP patients giving them satisfactory service
Handling complains of the patients
Encoding registrations and billing of the patients
Handling calls and inquiries of the patients regarding doctor’s schedules
Doing appointments with cardiology, orthopaedics, ob. gynae, surgeons, paediatricians, and rehab dept, psychiatry and anaesthesiology doctors
Explaining to patient detailed prescription of their medicines
Follow up calls after consultations
AL RAZI PHARMACY LLC
Muscat, Oman
Supply Chain Coordinator
2020 – 2021
JOB DESCRIPTION:
Planning delivery timetables
Ensuring all branch stores have enough stocks
Making sure suppliers have enough stocks to meet demands
Overseeing the ordering the packaging process, monitoring stocks levels, and inventory monthly basis
Tracking products to do depots to make sure they arrive at their destinations
Helping to transfer products from the manufacturing suppliers right to retail door
Overseeing arrival of shipments
Responsible for quality stocks control including proper storage and packaging of stocks inventory
Implement supplier list, price list conduct price control, market research and consolidate orders
CURVES GYM INTERNATIONAL
Muscat, Oman
Fitness Coach
2019 to 2020
JOB DESCRIPTION:
Doing one on one training with the members, giving diet plans and monitoring their fitness level
Doing consultation and screening with the patient
Managing their appointments, reception works and doing all marketing strategies
Glow Asia Skin Care
San Fernando Pampanga Philippines
Laser Technician
July 2018 to June 2019
JOB DESCRIPTION:
Provide cosmetic procedure and perform hair removals using cosmetic laser technology and following safety protocols.
Maintaining, achieving, reaching and monthly target quotas.
Arranging appointments and bookings for clients.
Building rapport, organizing conference for health clubs, corporate companies.
Planning work schedules weekly and monthly timetables, keeping detailed records all contacts and schedules of clients, monitoring competitors activity and competitors .
Maintaining knowledge of new developments by National health services or department of health anticipating potential negative and positive impacts on the business and aadapting strategy accordingly.
Keeping up to date with the latest clinical data supplied by
the company and interpreting, presenting and discussing this data during presentations.
Promotions, doing marketing techniques and strategy, follow up customers and getting feedbacks.
Horizon LLC
Muscat, Oman
FITNESS RELATION EXECUTIVE
October 2013 to March 2016
JOB DESCRIPTION:
Achieving predefined target goals and maintaining consistent sales performance.
Handling inquiries, sales support and customer care services with professional manner.
Daily accounts process and ethical cash handling flow, issuing receipts to all transactions.
Scheduling appointments and conductions.
Handling new members and renewals and price presentation.
Conduct free consultations, probe to understand the needs and wants of clients,
Building rapport and explains the benefits.
Follow up clients on regular basis, confirm appointments and schedules.
Doing phone calls at least 100 clients per day for promotion and marketing.
Diosdado Macapagal Hospital
Sta. Rita Guagua Pampanga Philippines
ASSISTANT HOSPITAL PHARMACIST
July 2011–July 2013
JOB DESCRIPTION:
Dispensing and compounding medicines,
Monitoring all the stocks coming in and out,
Weekly basis inventory, checking and encoding all the prescriptions on daily basis, monthly inventory reports
XENO PHARMACEUTICALS INC.
Pryce Building Chino Roces,Makati City
TERRITORRY MANAGER
Nov.2008 to Dec.2010
JOB DESCRIPTION:
Maintaining, achieving, rreaching and if possible exceeding monthly target quotas.
Arranging appointments and covering and making product presentations with doctors, pharmacists, purchasers of drugstores and to hospital team leaders.
Building rapport, organizing conference for doctors, pharmacist and other medical staff and managing budgets for catererer and other hospitality projects.
Planning work schedules weekly and monthly timetables, keeping detailed records all contacts and schedules of clients, monitoring competitors activity and competitors .
Maintaining knowledge of new developments by National health services or department of health anticipating potential negative and positive impacts on the business and aadapting strategy accordingly.
Keeping up to date with the latest clinical data supplied by
the company and interpreting, presenting and discussing this data with health pprofessionals during presentations.
Territory mapping and developing strategies for increasing opportunities to meet and pprovides an after sales services.
Promotions, doing marketing techniques to convert the doctors easily by your products.
Bookings, delivery and collections of payments and checks.
HOVID PHIL. INC
Ortigas Pasig, Makati City
PROFESSIONAL MEDICAL REPRESENTATIVE
September 2007–November 2008
JOB DESCRIPTION:
Maintaining, achieving, rreaching and If possible exceeding monthly target quotas.
Arranging appointments and covering and making product presentations with doctors, pharmacists, purchasers of drugstores and to hospital team leaders.
Building rapport, organizing conference for doctors, pharmacist and other medical staff and managing budgets for caterer and other hospitality projects.
Planning work schedules weekly and monthly timetables, keeping detailed records all contacts and schedules of clients, monitoring competitors activity and competitors .
Maintaining knowledge of new developments by National health services or department of health anticipating potential negative and positive impacts on the business and aadapting strategy accordingly.
Keeping up to date with the latest clinical data supplied by
the company and interpreting, presenting and discussing this data with health pprofessionals during presentations.
Territory mapping and developing strategies for increasing opportunities to meet and provides an after sales services.
Promotions, doing marketing techniques to convert the doctors easily by your products.
Bookings, delivery and collections of payments and checks.
YSS DERMA CLINIC
SAN FERNANDO PAMPANGA
DOCTOR COORDINATOR
September 2007–November 2008
JOB DESCRIPTION:
Making bookings and scheduling the clients.
Assisting the doctor on preparing all the things needed for check ups
And other derma procedures like facials, laser and other procedures.
Responsible for reception and cashier when there no client
Calling and promotion to all possible clients
Getting feedbacks and follow up clients after procedures and check ups.
PERSONAL DATA:
Nickname: Mye
Date Of Birth: February18,1983
Status: Married
Age: 41
Sex: Female
Height: 5”4
Weight: 120 lbs
Nationality: Filipino
Languages: English, Tagalog, can understand Arabic
Email Address: *********@*****.***
Leadership Ability
Driving Skills with License
Strong Knowledge in computer and Internet
Can do TALLY and SAP and AOSTA programs
English Literate
Work effectively, independently or as a part of a team
CHARACTER REFERENCE:
Mr. Joselito Reyes
Business Unit Manager
Xeno Pharmaceuticals
Mr. Ali Moosa Saif Al Rawahi
Business Unit Manager
Horizon Fitness LLC
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Myra Sierra M. Serrano
Contact this candidate