Customer Service Accounting Specialist
Resume:
Dorian Scruggs
ad5qp4@r.postjobfree.com
EDUCATION
University of Phoenix
Indianapolis,in 05 2005
]
U.S.Military Supply School
Ft.lee,va 07 1989
J.W.Sexton
Lansing, mi 06 1988
CUSTOMER SERVICE EXPERIENCE
Indianapolis,in
VAMC
MEDICAL SUPPORT ASSISTANT
VAMC has generated millions of dollars for those in need of care and employs 1000's of employees
*Contacted 40-50 veterans, face to face and by phone regarding rescheduling, appointments, cancellations, walk in availability, personal issues, paperwork.
*Assisted primary care providers, registered nurses, and licensed nurses in completing a thorough check in of all patients to and from Medical Center.
*Printed, faxed, scanned, mailed and filed all medical documents from different facilities while cross training in other clinics.
Outcome:
*Improved on how we showed newly and recently separated veteran an easy transition when attending this facility.
*Helped us to explain how coming in earlier/later than estimated time of scheduling resulted in other endeavors being accomplished.
CUSTOMER SERVICE EXPERIENCE
REED FAMILY PROPERTIES
05 2010-present, Indianapolis, in
BOOKKEEPER
A start up company that's attempting to become established while providing the best service
*maintain customer records using MS Words to keep accurate transaction accounts.
*Complete monthly bank reconciliations of 4 accounts under 1 company.
*Consolidate annual profit/loss report with business partner. Outcome:
*We had the ability to determine what the overhead would be going forward LOGISTICS
AVAD
Inventory Coor
Mar,2008-Mar,2010, Indianapolis, in
INVENTORY SPECIALIST
Ingram Micro Company specializing in residential and commercial integration with 23 companies in North America
*Use of forklift for loading/unloading, staging, product to vendors for installation.
*pull and prepare product for shipment to numerous destinations
*utilize UPS World ship/Star ship, Fed-Ex Freight, using Bill of Ladings
*Quarterly cycle counts to insure the min/max level is accurate Outcome:
*We created an inventory system using MSExcel to ensure audits were 100% FINISHLINE
Feb 2006-Feb 2007
Indianapolis,in
ORDER PROCESSING SUPERVISOR
Opened in 1976 in indianapolis, now has 660 stores in 47 states with $1.44billion in revenue.
*coach, manage, train, counsel 25 direct employees in the process of ordering
*performance evaluations, payroll checks, schedules issued
*knowledge of international tariff weight requirements
*completed task via using reach lifts, rf scanner, pallet jacks, and stand up lifts.
*system generated orders processed by waves/batches Outcome:
*Allowed us to new accounts to be created using e-com which produces millions in revenue COVERSTAR
Jan 2005-Jan 2006
Indianapolis, in
PRODUCTION SUPERVISOR
Founded in 1990 is a subsidiary of Latham Pool Products, assembles automatic pool covers
*use of Spanish
*power tools
*measuring tapes
*aluminum extrusions
Outcome:
*Using exact measurements allowed us to not have any bulk/overstock which in turn saved alot of money.
CATHETER RESEARCH
Dec 2003-Dec 2005
Indianapolis, in
WAREHOUSE MANAGER
A global full time service medical device manufacturer with 150 employees in the U.S. and abroad
*ship medical devices nationwide and overseas
*determine size of different needles, arterial products and women's health products
*kit certain items for will call
*issue B.O.L. to pick up drivers
Outcome:
Our operation ran smoothly once we implemented this procedures GENERAL ELECTRIC
Nov 1998-Nov 2003
Jacdsonville, fla
WAREHOUSE TEAM LEAD
Ranked among the Fortune 500 at the 26th largest firm in the U.S and 14th most profitable, ranked 4th in Forbes Global 2000
*operated 2 1/2 ton truck
*delivered PVC pipes to various construction site
*purchased, replenished, and ship materials to designated location Outcome:
We became a highly visible and well recognize place of business CERTIFICATES:
:
Customer Service
certified sales manager, customer service, material control/accounting specialist MEDICAL SERVICE:
suicide prevention, compliance impact, . MHV in person authentication, scheduling training-soft skills, BHH scheduler readiness tools, recall reminder, alternative dispute resolution, scheduling appointment training, scheduling training-business rules, PPE in healthcare settings, privacy and HIPAA training, stop the line for patient safety, violent behavior awareness training, vha co compliance and business integrity awareness training, utilities management equipment management electrical safety sticker accident reporting, patient rights and identifying victims of abuse, integrated ethics, harassment, patient centered care, globally harmonized labeling, rms scheduling, advance directives, emergency preparedness fire safety hazardous materials computer systems overview,latex allergies, bloodborne pathogens and tuberculosis LOGISTICS:
tom zosel, quartemaster(military supply school), stand up, sit down, crown, raymond, battery and gas operated forklifts, pallet jacks, turrets, clamps, slips, and more. COMPUTER SYSTEMS
Ms word, Excel, as 400, mas 500, exe, crissplant, fed ex, ups,world ship, star ship, kanban, taccs, sarrs, ulls, samms, labelmatrix, performance 125
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