Customer Service User Experience
Resume:
Contact
Education
Phone
*******.****@*****.***
San Jose, Dulce Nombre de
Coronado, Los manzanos,
house # 8C
Address
Melany Palma Vilanova
Experience
Main responsibilities:
Spearheaded the development of strategic business plans focusing on growth, market expansion, and profitability, with an emphasis on innovative product design and customization.
Implemented cutting-edge marketing strategies through digital platforms and targeted ads, enhancing customer engagement with creative templates and product mockups. Designed a diverse range of product templates and mockups, improving digital user experience and customer visualization of custom options. Cultivated partnerships with high-quality material providers, ensuring product excellence and adoption of advanced sublimation technology for production. Delivered superior customer service, swiftly addressing inquiries and issues, and built a positive brand reputation through personalized interactions. Managed logistics and production workflows to meet customer design expectations and delivery timelines, ensuring high satisfaction levels. Oversaw financial aspects and production costs, strategically driving profitability while maintaining a commitment to quality and customer fulfillment. Executed precise inventory management, guaranteeing the availability of best-selling items and efficient material restocking.
Ensured compliance of imported products with legal standards of importing countries by verifying testing in certified labs.
Accurately documented and classified imported products for safe storage and transportation, adhering to global regulations, SOPs, and vendor SDS. Proactively identified and mitigated risks by removing or escalating unsafe products from the marketplace to protect customers.
Enforced Amazon's Restricted Products policies by identifying and removing non- compliant products, fulfilling regulatory obligations. Classified complex ASINs for blocked products based on ingredients and regulatory guidelines, facilitating compliance and product listing accuracy. Addressed classification and configuration issues related to hazmat products, ensuring smooth logistics for Fulfillment Centers.
Founder & Owner
Sr. C-Ops Associate – Product Safety
2020 - 2024
2021-2023
Aphys WorkShop
Amazon
Universidad Creativa
Certification/ Cisco
Graphic Desing
Networking Basics
2016-2027
2024
Multitasking
Problem Solving
Analytical Skills
Communication
Critical Thinking
English - 90%
Spanish - 100%
Skills
Language
Certification/ Cisco
Data Analytics Essentials
2024
Main responsibilities:
Proactively managing high severity and priority incidents from identification to resolution
Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures Performing security administration functions for user access, data access, and remote access
Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures
Proactively utilizing IT resources to remain current with technology used in the company IT environment
Technical Support Help Desk
2019 - 2020
IBM
Quality Control
Time Management
Decision Making
Microsoft Office
Excel
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