Customer Service Call Center

Derrick Hewitt

** ****** *****, *****, ** *****

917-***-**** ad5qo8@r.postjobfree.com

CAREER OBJECTIVE

I am eager to contribute my exceptional communication and problem-solving skills to a customer service role, leveraging my experience in prioritizing customer satisfaction and maintaining accurate records. SKILLS & COMPETENCIES

Inspiring leadership and effective communication in business settings. Proven ability to make sound decisions quickly and handle tough situations. Outstanding multitasking and organizational skills. Ownership and responsibility for assigned tasks.

Computer literate with proficiency in various technology tools. Enthusiastic and self-driven with a focus on delivering exceptional service. EXPERIENCE

Peoples Telecom, Jamaica – Call Center Supervisor

2004 – 2006

Supervised daily operations in a call center environment. Managed and motivated a team to achieve performance targets. Oversaw customer service representatives, ensuring quality service. Implemented efficient processes for issue resolution and customer satisfaction.

Sprint Telephone Company, Jamaica – Customer Service/Collection Agent November 2009 – January 2015

Consistently recognized as a Top Salesperson in Customer Retention and Collections.

Prioritized and processed customer orders through various communication channels.

Resolved customer complaints promptly, maintaining thorough and accurate records.

Collaborated with suppliers for collections, deliveries, and repairs. Utilized database systems and technology to enhance customer care. Worked as part of the sales team to achieve positive company sales results. J. Adisi LTD Banana Rum Specialist, Jamaica – Founder/Operator March 2015 – July 2018

Conducted market research and promoted/branded/sold stock. Managed long hours, driving, and communication with suppliers. Negotiated deals, handled banking, and ensured timely shipment and delivery.

Learned the art of mixing spirits and combining flavors. EDUCATION

Calabar High School, Jamaica

September 1994 – June 1999

Successfully completed Caribbean subjects including Maths, English, Religious Education, Arts, Principles of Business, and History. AWARDS

Multiple Awards as Top Salesperson in Customer Retention and Collections at Sprint Telephone Company.

National Heart Trust 2000 – Certificate in Marketing and Sales.

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