Inventory Management Facility

Kevin Anyona

Senior Housekeeper Efficiency & Quality Focus

****************@*****.*** linkedin.com Qatar,Doha SUMMARY

With over 5 years of experience in housekeeping and facility management within the hospitality industry, I have a proven track record of improving cleaning protocols, enhancing team performance, and significantly increasing guest satisfaction. My expertise includes leading teams, optimizing operations, and implementing eco- friendly cleaning solutions.

EXPERIENCE

Head Housekeeper 01/2020 - 03/2024

Luxury Resort & Spa Nairobi, Kenya

Managed a team of 40 staff across multiple properties, ensuring top-notch cleanliness and guest satisfaction.

Implemented a new eco-friendly cleaning program, reducing chemical use by 40% while maintaining high-quality standards.

Overhauled inventory management system, leading to a 15% reduction in waste and a 5% cost saving.

Developed a comprehensive training program for new staff, increasing efficiency by 20% and reducing turnover by 30%.

Introduced a guest feedback system for housekeeping services, improving guest satisfaction scores by 25%.

Negotiated with vendors to reduce supply costs by 10%, without compromising on quality.

Senior Housekeeper 07/2021 - 06/2023

Kamel park hote Kisii,Kenya

Led daily operations in a 300-room hotel, achieving a 98% satisfaction rate in cleanliness from guest surveys.

Reduced operational costs by 8% through strategic scheduling and efficient resource allocation.

Collaborated with the maintenance team to reduce downtime of cleaning equipment by 25%.

Played a key role in the hotel receiving the 'Best Housekeeping Service' award in 2021.

Managed the laundry service overhaul, increasing processing speed by 20%. Housekeeping Supervisor 03/2012 - 04/2017

Sayana Nairobi,Kenya

Supervised a team of 20, maintaining impeccable cleanliness in all areas, resulting in a 10% increase in repeat guest visits.

Initiated a waste reduction program in housekeeping, cutting down waste by 30%. Enhanced team productivity by introducing flexible scheduling, reducing staff turnover by 25%.

Established a quick-response team for high-priority cleaning requests, improving customer service response time by 50%.

EDUCATION

Bachelor of Science in Environmental Science 01/2008 - 01/2012 University of Nai Kenya

Master of Business Administration in

Hospitality Management

01/2013 - 01/2015

Moi Kenya

ACHIEVEMENTS

Best Housekeeping Service

Award

Led the team to win the

prestigious award in 2021 for

exceptional service and

cleanliness.

Eco-Friendly Initiative

Implementation

Successfully implemented a

green cleaning program

SKILLS

Team Leadership

Eco-Friendly Cleaning Practices

Inventory Management

Guest Satisfaction Improvement

Operational Efficiency

Training and Development

CERTIFICATION

Eco-Friendly Cleaning

Certification

Certification focusing on sustainable

and environmentally friendly cleaning

practices, from Moi University.

Advanced Hospitality

Management

Covering the latest trends and

strategies in hospitality management,

offered by eCornell.

Efficient Inventory

Management

Course on optimizing inventory levels

and reducing waste, provided by the

Hospitality Industry Training

Organization.

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