Accounts Payable Employee Relations

CRYSTAL O'DONNELL

SUMMARY

Goal-oriented professional offering 25 years of experience within non-

profit and for-profit organizations. Accomplished in improving employee relations, culture in the workplace, and cultivating business relationships with other professionals in the industry. I am a climber, not a camper and would love to be part of a team that will appreciate my skill set and help push me to keep challenging myself.

EXPERIENCE

Controller, 01/2022 - 04/2024

Apex Recovery Center - Phoenix, AZ

Financial Manager & Insurance Billing Specialist, 04/2019 - 12/2021 Josh H. Jones, DMD - Wickenburg, AZ

CONTACT

Address: Scottsdale, AZ 85251

Phone: 928-***-****

Email: ad5qjl@r.postjobfree.com

SKILLS

Reorganized finance and accounting departments to improve efficiency and cut excess spending.

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Evaluated collection reports to determine collections status and outstanding balance amounts.

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Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.

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Prepared company's financial reports and ancillary documentation in accordance with established policies and procedures.

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Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.

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Consistently tested and developed strategies to improve information flow throughout organization.

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Processed appeals for denied insurance claims ensuring timely reimbursement from third-party payers.

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Submitted electronic claims as well as paper claim forms via mail or fax according to regulations.

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Reviewed Explanation of Benefits statements received from insurers for accuracy and completeness.

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Collaborated with fellow team members to manage large volume of claims.

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Organized information by using spreadsheets, databases or word processing applications.

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Developed business systems and structures to enhance accounting and financial duties.

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• Time management

• Work ethic

• Flexible

• Collaboration

• Relationship building

• Problem resolution

• Troubleshooting

• Planning

• Conflict resolution

• Process implementation

• Patient rapport

• Insurance plan verification

• Account analysis

20 + years of QuickBooks

experience

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• Internal Controls Development

• Policy Planning

• Executive Leadership Advisement

• Staff Management

• Procedure Development

• Strategic Planning

Marketing Coordinator & Insurance Sales, 06/2018 - 03/2019 Jill Tinkel-State Farm Insurance - Show Low, AZ

Executive Director, 10/2006 - 02/2018

Pinetop-Lakeside Chamber of Commerce - Lakeside, AZ EDUCATION AND TRAINING

IOM, Non Profit Management, 01/2013

Institute of Organizational Management - Tucson, AZ High School Diploma, 05/1998

Barry Goldwater High School - Phoenix, AZ

Some College (No Degree), General

Maricopa Community Colleges - Glendale Community College - Glendale, AZ

Automated office operations for managing patient correspondence, payment scheduling, record tracking and data communications.

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• Directed and oversaw office personnel activities. Addressed ways to improve internal control processes and accounting procedures.

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Facilitated payment of invoices due by sending bill reminders and contacting patients.

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Generated financial statements and reports detailing accounts receivable status.

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Contacted insurance providers to verify insurance information and obtain billing authorization.

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• Processed and sent invoices, adjustments and credit memos to patients.

• Investigated and resolved issues to maintain billing accuracy. Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.

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Reviewed and analyzed marketing campaign responses to pull relevant data.

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Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.

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Followed up with customers to check on changing needs and propose new offerings.

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• Communicated with clients by phone and email to answer questions. Shared mission of organization with public through successful community outreach and marketing strategies.

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Planned and implemented strategies to increase funding through various approaches.

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Strengthened company business by leading implementation of new projects and procedures.

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Formulated and launched marketing and promotional campaigns to maximize profits.

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Some College (No Degree), Court Reporting

Metropolitan College of Court Reporting - Phoenix, AZ

Contact this candidate