Customer Service Care

TORRIE ECKROTE

*************@*****.*** 570-***-**** Wilkes-Barre, PA 18706

Summary

Self-motivated and multi -tasking individual with strong desire to make a difference, offering expertise using microsoft

applications and take work-related calls at all times. 4 years experience, certifications, and diploma from carrer and

technology school. 5+ years experience with management and owner/operator

Skills

* People Person

* Microsoft office

« Management

* Customer service

* Customer care

« Powerpoint

Experience

Family Dollar Edwardsvill, PA

Assistant Manager

01/2019 - 01/2021

Lowes Home Improvment Wilkes Barre,

PA

Cashier

03/2017 - 01/2019

Catholic youth center Wilkes-Barre, PA

Summer Camp Counselor

01/2014 - 01/2017

Education and Training

* Organizational skills

¢ Business intelligence

© Computer Skills

¢ Leadership skills

« Problem Resolution

Initiated inventory control measures to manage and replenish stock,

maintain cost levels and meet customer demand.

Analyzed business performance data and forecasted business results for

upper management.

Managed customer service inquiries and complaints in a timely manner.

Greeted customers and answered any questions they had about the store's

products and services.

Processed sales transactions to prevent long customer wait times.

Created successful strategies to develop and expand customer sales.

Helped plan special events such as field trips, picnics, and BBQs.

* Supervised and coordinated work activities of personnel.

* Collaborated with other counselors to create fun learning experiences for

campers.

West Side Career And Technology Center Pringle

Marketing in Marketing

06/2013

and technology center, year Manager of school store, GPA: 2, gpa, Early childhood education

Luzerne County Community College Nanticoke, PA

Some College (No Degree) in Early Childhood Education

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