Customer Service Representative
Resume:
TAKEISHA MORRIS
SKILLS
• Customer Service
• Data Entry
• Insurance Verification
• Call Center
• Remote Operation
• Claims
• Multitasking
• Problem-Solving
• HIPAA Compliance
• Quality Assurance
• Eligibility
• De-Escalation
• Time management
Customer Relationship Management
(CRM)
•
• Inbound/Outbound Calling
• Open Enrollment
• Benefit Verification
• Multichannel
• Regulatory Compliance
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
WORK HISTORY
December 2019 - Current
Healthcare Customer Service Representative Cigna
August 2015 - December 2019
Healthcare Claims Cvs
March 2010 - August 2015
Customer Service Representative ACS Xerox
Assisted members and clients in navigating the health insurance enrollment process, addressing inquiries, and providing information on available plans and benefits.
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Expertly guided individuals and groups through the selection and enrollment of health insurance plans, including Medicare, Medicaid, and commercial plans.
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Maintained in-depth knowledge suite of insurance products, ensuring accurate and informative responses to member questions.
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Effectively communicated the features, coverage, and costs of health insurance plans and additional benefits, aiding members in making informed decisions.
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Consult with clients and prospects, assessing their healthcare needs and guiding them through the enrollment process.
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Provide detailed explanations of different healthcare insurance plans, including coverage options, benefits, premiums, deductibles, and copayments.
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Assist clients in completing the enrollment forms and submitting required documentation, ensuring accuracy and compliance wit healthcare regulations.
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Address billing inquiries, set up payment arrangements, and guide clients on premium payments and payment methods.
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Assisted Sprint customers in resolving inquiries, technical issues, and billing concerns promptly and professionally.
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Maintained a deep understanding of Sprint's diverse product and service offerings, enabling effective problem resolution and upselling opportunities.
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Successfully addressed and resolved customer complaints and technical problems while adhering to ACS and Sprint's guidelines and policies.
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Provided guidance and technical support for devices and applications, ensuring customers could make the most of their Sprint services.
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EDUCATION
Associate of Arts
Houston Community College, Houston, TX
CONTACT
Houston TX
ad5qin@r.postjobfree.com
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