Operations Manager Business
Resume:
Diala Abi Haidar
ad5qid@r.postjobfree.com
Continental Village Compound, Jeddah, KSA
Linkedin.com/in/dialaabihaidar
Nationality: Lebanese, DOB: 16 September 1982
Personal Statement
Passionate, skillful, and dedicated Operations Manager equipped with education professional background to provide comprehensive yet fast paced learning through innovative and modern methodologies in the workplace. Talented and effective leader with over 8 years of experience in team oversight and business operations. Possess in-depth industry trend knowledge to offer valuable insights on opportunities for new growth and business expansion. Effective, cross-functional, and polyglot communicator who applies strong analytical and critical thinking skills to solve complex operational problems. Education
2005 -2008 University of Rennes 1 and TELECOM Bretagne Rennes, France Carried out at Orange Labs under the French national association for technical research (ANRT) convention.
Doctor of Philosophy (PhD) in the field of Informatics, with a specialty in Systems and Networks. Dissertation entitled “Web Services Access Negotiation" 2004 – 2005 University of Rennes 1 Rennes, France
Faculty of Sciences
Diplôme d’Étude Approfondie (DEA); Master of Science Degree in Research equivalent to a U.S. Master’s degree in Informatics specializing in Systems, Networks and Architecture (2005) 2002 – 2005 TELECOM Bretagne Brest and Rennes, France A French Graduate Engineering College of Telecommunications Diplôme d'Ingénieur (French Graduate Engineering Degree) in Security of information systems with honours
National Diploma of Master, in Engineering with distinction (2005) equivalent to a U.S. Master’s degree in Mathematics and Informatics Engineering. 2000 – 2002 Lycée Michel Montaigne Bordeaux, France Two years of Advanced Mathematics and Physics classes, in preparation for the competitive examination granting admission to the French "Grandes Ecoles" – graduate engineering schools University of Bordeaux 1 Bordeaux, France
Faculty of Mathematics and Physical Sciences
Two-Year first cycle General University Studies Program Diplôme d’Études Universitaires Generales (DEUG) which is equivalent to two years of U.S. undergraduate studies at lower level in Science and Technology 2000 Lycée Notre Dame De Lourdes Amchit, Lebanon
French and Lebanese Baccalaureate in General Sciences with honors in both, equivalent to U.S. High School graduation
*All the above diplomas’ equivalences were delivered by the Center of Applied Research, Evaluation and Education (an international evaluation service) based on the general guidelines of the U.S. National Council for the evaluation of Foreign Educational Credentials.
Work Experience
September 2023– current Sumou Al Maarifa Jeddah, KSA Position: Chief Operations Officer
Duties:
• Designed and implemented business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Established policies that promote company culture and vision
• Strengthened the sales and marketing approaches for the company to generate more revenue
• Managed daily operations of the company and the work of all departments including (Commercial, Marketing, Sales, Finance, etc.)
• Led employees to encourage maximum performance and dedication
• Defined and implemented new Standard Operation Procedures for all the departments
• Evaluated performance by analyzing and interpreting data and metrics through implemeted Business Intelligence Dashboards
• Assisted the CEO in all matters of importance along with fundraising ventures
• Participated in expansion activities (New Collaborations, Strategic Projects, etc.)
• Managed relationships with partners/vendors
March 2020 – September 2023 Rock Solid Group Jeddah, KSA Positions:
- Full time Operations Manager for Rock Solid Group (RSG) company under the ICAD group from January 2022 till now
- Part time Operations Manager from April 2021 till January 2022
- Full time Operations Manager from March 2020 till November 2020 Duties:
- Managed different teams including Software Development, Business Intelligence, Operations and Support, Commercial and Finance, Procurement, Information Technology along with Human Resources.
- Enhanced the operational procedure, systems and principles in the areas of information flow and management, business processes, and management reporting for all the sister companies under the group.
- Analyzed process workflow, employees and customers’ requirements to implement changes
- Organized the budget of the company as well as reviewed and approved all operational expenses
- Worked closely with the management team to set and/or implement policies, procedures and systems and followed up with implementation.
- Boosted company efficiency through strategic technology upgrades and process improvements.
- Supported company growth by working constructively with sales team members, generating new business opportunities. December 2019 – March 2020 ICAD Jeddah, KSA
Position: Senior Cyber Security Analyst
Duties:
- Coordinated with the cybersecurity team for the implementation of the Security Operating Center in the company.
- Oversaw the ICT security personnel minimizing risks and swiftly resolving breaches.
- Developed solutions to limit access to protected data and programs.
- Oversaw network architecture and security, defining policies and procedures for successful operations. September 2018 – January 2022 Jeddah International College Jeddah, KSA Positions:
- Head of the e-Learning Unit (January 2021 – January 2022)
- Full time Assistant Professor in the Computer Science Department from November 2020 till January 2022
- Full time Assistant Professor in the Management Information System Department and acting Department Chair for the Computer Science and IT department from September 2019 till December 2019
- Part time assistant professor from September 2018 till January 2019 Duties:
- Supervised the college online activities in light of Covid-19 lockdown as well as guiding the faculty members while ensuring proper technical support in order to deliver their online activities
- Taught courses under the Management Information Systems, Computer Science and IT departments
- Advised CS and IT students (average 25 students per semester).
- Member of several University's councils and committees.
- Supported the university in the NCAAA accreditation procedures September 2010 – September 2019 Dar Al-Hekma University Jeddah, KSA Positions:
- Founder and Manager of Hekma Coding Academy organizing and delivering coding and robotics courses for the community
(September 2018 till September 2019)
- Department Chair for the Management of Information System (MIS) department (September 2014 till September 2018)
- Coordinator for the Management of Information System (MIS) program (September 2013 till September 2014)
- Director of the Management of Information System (MIS) program (till January 2011)
- Acting Director of the Banking and Finance (BNFN) program (till January 2011)
- Director of the MIS Consultancy Office (for academic years 2014-2018)
- Chair and Member of several University Councils and Committees
- Leader for the Strategic Planning Workgroup about "Facilities, Finance and Technology" (2014-2015) Duties:
- Taught courses under the MIS, General Education, Visual Communication as well as Continuing Education programs with average 20 students.
- Supervised students for their course related projects.
- Supervised the final year project supervisor for all the graduates MIS students.
- Worked with the ICT committee for the ERP implementation for the university.
- Managed curriculum design and implementation, developing concise learning methodologies through research and planning. September 2009 – September 2010 Fahad Bin Sultan University Tabuk, KSA Position: Assistant Professor in the Computer Science Department Duties:
- Actively contributed to the computing college administrative activities (Assistant of the Dean - Acting Dean for female section)
- Taught Computer Science, Computer Engineering as well as Foundation Year courses with average 25 students
- Member of several committees within the computing college. October 2005 – October 2008 France Telecom R&D Caen, France Position: Research engineer
Duties:
- Studied Web Services state of the art and their standards - Security of Web Services survey: access control models (e.g RBAC, OrBAC, ABAC), security standards (SAML, WS-XACML, Liberty Alliance, etc.)
- Proposed a negotiation-based access control framework and integrating it within the XACML architecture. The proposed framework XeNa was furthermore implemented.
- Co-supervised an internship student to implement some of my research work.
- Represented France Telecom in multiple project meetings (French and European) to discuss timelines, resources and achieved outcomes.
March 2005 – September 2005 France Telecom R&D Caen, France Position: Intern in the Security of Information Systems Department Duties:
- Studies Active and passive Intrusion Detection Systems (IDS)
- Completed a cartography study of a supervised network to determine the equipment and their vulnerabilities
- Studied the correlation between IDS alerts and cartographic information. Worked especially on data from Snort, CVE vulnerabilities database and Nessus.
- Implemented a correlation solution with Java and Perl. March 2004 – July 2004 Essex University Colchester, UK Position: Intern in the electronic system engineering department Duties:
- Worked on the "High speed laser characterization" project.
- Studied the autocorrelation of some high-speed lasers
- Undertook experiments with high speed lasers and optical measurements equipment (e.g. auto-correlator)
- Used LABview and Matlab to implement some solutions September 2003 LibanCell Beirut, Lebanon
Position: Intern in the internet development section (the network system unit) Duties: Developed an application using C# to enable users managing a MySQL Database in user friendly way. September 2001 Liban Cables Nahr Ibrahim, Lebanon
Position: Intern in the electrical department
Duties: Conducted technical maintenance tasks over a variety of electrical equipment. Key Skills
Languages
Arabic
English
French
Spanish
Technical Writing Project Management Programming
Leadership Research and Analysis
Conflict Resolution
Time Management Communication and Presentation
Negotiation
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