A Team Quality Assurance
Resume:
ad5qi4@r.postjobfree.com
Doha, Qatar
Mary Catherine
Griffith
S P A & S A L O N M A N A G E R
WO R K E X P E R I E N C E
A B O U T M E
Dependable SPA & SALON
PROFESSIONAL with
demonstrated expertise in client
services, product promotion and
employee training.
Knowledgeable about brand
products with excellent sales and
service skills.
Conscientious and enterprising
Manager always seeking
opportunities to enhance
business operations and team
productivity.
E D U C AT I O N
Diploma
Brentwood College
UK
2012
Diploma in Beauty Therapy &
Salon Management
Diploma
Brentwood College UK
UK
2012
Diploma in Hotel Management
Salon Manager
Beauty Factory / Doha / Aug 2019 - Present
• Overseeing day to day operations of the branch with a team of 28.
• Plan, direct & coordinate quality assurance programs and formulate quality control policies.
• Work to improve organization’s efficiency and profitability by reducing waste and supervising stock and inventory measures.
• Effectively implementing quality process and controlling into all operational processes, leading to best performance and reliability in daily activities across all organizational levels and functions.
• Assessing customer requirements and ensuring that these are met (customer satisfaction), gathering date through customer comments cards, comments on website and the daily communication forms.
• Perform leadership abilities and briefings’ meetings with management to identify annual targets and measure total revenue that includes forecasting and setting up new targets for new year.
Salon Manager
Sparkles Women Beauty Salon / Doha/ Jun 2017 - Jun 2019
Managing staff of 25
Day to day operations
Budget projections
Placing and tracking orders for spa supplies and equipment
Recruiting and training support staff
Improving the spa efficiency and profitability by reducing waste .
Assessing staff performance and providing guidelines to ensure maximum effiiciency.
Enforcing international policies and procedures to ensure the safety of the clients and also the employees,
Developing marketing strategies to the beauty center
Driving retail sales through salon products and service promotion
Ensure all the governement regulations are adhered. Bachelor of Arts
University of Nairobi
Nairobi, Kenya
2004
Business Administration &
Management
Diploma
SPS Secretarial College
Nairobi
1993
Diploma in Secretarial Studies
S K I L L S
Salon & Spa Management
Hotel Management
Administration Skills
Training Skills
Sales & Marketing Skills
Customer Relations Management
B R A N D S /
P R O D U C T S
Hair Products
Kerastases, L'Oreal, Goldwell,
Nashi Argan, Revlon, Wella,
Kemon
Beauty Products
Dermalogica, Thalgo, Phytomer,
Dead Sea Products, Elemis
Nail Care Products
OPI, Essie, Thuya, Shellac, Cuccio
Spa Manager
Essence Spa / Nairobi / Jan 2013 - Apr 2017
Manage a staff of 30
Ensure the health and safety of clients and employees are paramount.
Ensure all the spa and wellness equipment are highy maintained.
Ability to provide leadership and guidance.
Developed and maintained professional product programs.
Prepared standard operating procedures for the beauty center.
Staff recruitment and training.
Retail sales.
Ensure compliance with all legislation governing the operation of the beauty center.
Prepare monthly reports.
Spa & Gym Manager
Chinese Center Hotel / Nairobi - Ghuo Zhou / Aug 2009 - Feb 2012
Managed a workforce of 45 staff.
Day to day operations of the spa.
Inventory stock taking.
Supervise facility maintenance.
Ensure compliance with all goverment regulations,
Manage operating salon budgets and projections,
Staff recruitment and training.
Marketing and acquiring new clients for the health club and Spa,
Driving up Retail sales.
Ability to provide leadership and guidance.
Set up mobile Spa clinics for hotel clients
Work closely with nutrionist to come up with regimes for clients. Administrator
Monarch Insurance Company Ltd / Nairobi / Feb 1992 - Sep 2006
Research and create presentations,
Generate reports,
Screening calls and redirecting them approprietly,
Ensure all documents are filled in a systematic manner,
Priortize daily administration tasks to ensure that projects are completed on time,
Submit employee time sheets and expenses to payroll each week,
Make travel arrangements,
Attend meeting to take minutes,
Contact this candidate