Front Desk Guest Services

Stephanie Townley

I'm available to start work immediately

Roanoke, VA

I am confident that if given the opportunity to work with your company, that once I gain the knowledge and skills in addition to my previous work experience that I will be a great addition to your team. I feel that my direct experience with the public the past 15 years in the hospitality field, helps me in the position in which I am applying for.

Willing to relocate to: Roanoke, VA - Troutville, VA - Salem, VA Authorized to work in the US for any employer

Work Experience

Hotel Front Desk Clerk

Holiday Inn Express and Suites - Troutville, VA

January 2023 to December 2023

Checking daily in/out report for guests at the.hotel for the day.Checking guests In/Out of hotel. Coordinating with housekeeping on making advance preparations for guests daily arrivals; (such as something they may specifically ask for in advance but not just limited to that one thing). I was available to answer any questions or concerns the guests may have. Responsible for taking reservations over the phone. Leading tours for potential guests. Enrolled new guests in the IHG rewards program; as well as explained in detail what it mostly consisted of to be a rewards member. Problem solving for guests and coworkers when needed.

Front Desk Clerk

Lake Inn - Hardy, VA

October 2019 to July 2020

Checking guests in / out of the hotel. Taking reservations over the phone. Providing information to guests about the hotel and its daily operations. Also providing guests with information about the area in which they were visting.

Responsible for keeping the main lobby clean and coordinating with housekeepers about daily task schedule. . Any and all duties on 11-7 shift i was responsible for. My duties listed above are just some of what I had to do daily, but it goes far beyond what you see listed. Front Desk Receptionist

Nathaniels Insulation - Wirtz, VA

March 2011 to March 2018

Answer multi-line phone incoming calls. Forwarded calls to appropriate person/department. Responsible for scheduling appointments for upcoming potential clients and current clients . Follow up phone call with clients. Accounts payable/receivable. Payroll for.employees. I worked side by side with the owner of the company, handling anything that he needed to be done sometimes with an advance notice but mostly without notice. Prepared billing estimates for clients as well as the final bill of sale invoices. Another responsibility of mine was.sending the workers to various job sites. Problem solving-skills . Microsoft Word . Knowledgeable in using office equipment such as but not limited to fax machine,printer,.scanner,multi line telephone,and all.office.equipment Customer Service Representative/Team Leader

Scholastic Sports - Roanoke, VA

March 2002 to August 2010

Made outgoing cold sales calls. Coordinated with the office manager and general manager at my location about sales and what we can do different on a daily to improve quota. Directly worked with GM in Pennsylvania for various jobs daily. Accounts Receive/Accounts Payable. Processed credit card payments. Problem solving for incoming service calls for local businesses. Operated fax, multi-line phone system,. Oversaw 15 employees on a daily basis. Life building and self motivation leader for sales floor. Team leader. Trained new employees.

Education

GED

Roanoke City Public Schools - Roanoke, VA

August 1998 to June 2001

Skills

• Communication skills (10+ years)

• Customer service (10+ years)

• Typing (10+ years)

• Microsoft Word

• Data entry

• Guest Services (3 years)

• Bookkeeping

• Office management

• Clerical experience

• Sales

• Supervising experience

• Hotel experience

• Leadership

• Hospitality

• Phone etiquette

• Computer literacy

• Accounts payable

• Accounting

• Multi-line phone systems

• Computer skills

• Accounts receivable

• Retail sales

• Office Administration

• Night Audit

• Administrative Experience

• POS

• Merchandising

• Guest relations

• Front Desk

• Cash Handling

• Payroll

Certifications and Licenses

Driver's License

Assessments

Cleaner fit — Proficient

September 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

September 2023

Responding to customer situations with sensitivity Full results: Proficient

Retail customer service — Proficient

October 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

September 2022

Responding to customer situations with sensitivity Full results: Proficient

Food service: Customer situations — Proficient

November 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Front desk agent (hotel) — Proficient

July 2023

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Medical receptionist skills — Proficient

November 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Administrative assistant/receptionist — Proficient October 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Front desk agent (hotel) — Proficient

November 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Customer service — Completed

October 2022

Identifying and resolving common customer issues

Full results: Completed

Customer service — Proficient

July 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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