Data Entry Customer Service

Lashawn Haskin

Buford, GA ***** ad5qho@r.postjobfree.com +1-470-***-****

Dependable individual desiring a Medical Billing position in a dynamic organization. Bringing extensive experience, exceptional communication skills, and the ability to perform multiple office administrative tasks to ensure timely reimbursements in the least amount of time.

Electronic Medical Records

Claims Entry / Submission

Denials / Appeals

Payment Posting and Collections

ICD-10/ CPT/ HCPCS Coding

Verification of Insurance

Contracts

Scheduling Appointments

Aging Reports

Patient Charting and Filing

Data Entry

Patient Check In / Out

Legal Litigation

Payment Negotiation

CMS 1500

Critical and Analytical Thinking

Reports Preparation

Conflict Resolution

Authorized to work in the US for any employer

Work Experience

Collector

United Health System - Dunwoody, GA

August 2022 to Present

1.Provide account and billing information to patient's, insurance companies and/or collection agencies.

2.Ensure the effective implementation of collection measures for uncollected accountants.

3.Provide required follow-up on all patient accounts

4.Identifies available coverage through Medicaid if not listed on the patient's account.

Claims Alert Specialist

Crawford & Company - Norcross, GA

June 2020 to July 2022

· Input First Notice of Loss (FNOL) claims following established client intake scripts and instructions.

· As appropriate, conduct emergency call outs to field adjusters via three way calls with client.

· Meet center standards on quality assurance call reviews.

· Provide excellent customer service to all internal team members and external customers.

Collector

Vital Recovery Services - Norcross, GA

July 2019 to July 2020

· Located customers to pursue payment of delinquent accounts by phone or mail.

· Generated daily reports to keep track of outstanding debts.

· Encouraged and persuaded customers to find alternate payment solutions payment · Planned course of action to recover old money and negotiated payoff deadlines · Posted payments to customer accounts.

Reimbursement Specialist

McKesson Corporation - Norcross, GA

June 2017 to July 2019

· Contacted insurance carriers by phone and/or payer websites to ensure payment was received, through customer collection activities, including but, not limited to, claim status updates, resubmission of claims, underpayment requests, submitting appeals, etc.

· Documented actions in a clear, concise and actionable follow-up notes in system for each account worked.

· Met and/or exceeded established daily collections and productivity goals.

· Corresponded with patients, insurance companies, other departments and physician offices.

Claims Negotiator

Cotiviti

December 2014 to December 2017

· Supported operational activities such as, database management, contract coordination and credentialing.

· Negotiated member medical claims with healthcare providers.

· Screened medical bills, and provider cases for possible negotiation.

· Created, processed and sent contracts. Generated acknowledge receipt of contracts from providers.

· Reported settlement results within the system to management.

Claims /Customer Service Representative

Magnacare

October 1997 to October 2013

· Assisted members, clients and providers with their billing cycle disputes and contracts.

· Created claim inquiries for customer contacts requiring additional review.

· Reviewed proper CPT and ICD codes for accuracy and resolved medical claims contract disputes.

· Interpreted Explanation of benefits (EOBs).

Education

Diploma in HIPAA / OSHA / CPR Certified

Altierus Career College - Norcross, GA

Skills

•Electronic Medical Records

•Claims Entry / Submission Denials / Appeals

•Payment Posting and Collections

•ICD-10/ CPT/ HCPCS Coding Verification of Insurance

•Contracts

•Scheduling Appointments

•Aging Reports

•Patient Charting and Filing

•Data Entry

•Patient Check In / Out

•Legal Litigation Payment Negotiation CMS 1500 Critical and Analytical Thinking Reports Preparation Conflict Resolution

•Medical Billing

•HIPAA

•ICD Coding

•ICD-9

•Physiology Knowledge

•Epic

•Time management

•Microsoft Excel

•Accounts receivable

•English

•Data collection

•Microsoft Word

•Negotiation

•Communication skills

•Customer service

•Computer literacy

•Computer skills

•Medical terminology

•Triage

•Clerical Experience

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