Customer Service Hotel Management

NELIA D. STRASSER

**** ** ******* ** • Las Vegas, NV 89102 • ad5qhm@r.postjobfree.com • 702-***-****

QUALIFACTIONS SUMMARY

A highly personable and detailed oriented hospitality professional with over 24 years’ experience; a strong record of achievement in hotel management, and successfully operating with leadership and vision.

• Outstanding communication, presentation, and sales skills.

• Strong reputation of problem-solving skills, based in the fundamental values of respect, honesty, and loyalty.

• Expertise in resolving escalated customer service issues with diplomacy and respect.

PROFESSIONAL EXPERIENCE

HOLSTEINS at Cosmopolitan Hotel 8/21-Present

Server (8/21-Present)

• Warmly greet and assist guests, ensuring a friendly and welcoming atmosphere.

• Provide accurate and friendly responses to guest inquiries about menu items and restaurant facilities.

• Perform side work efficiently during non-peak hours to support restaurant operations.

• Cultivate positive relationships with guests to enhance their dining experiences.

• Promptly identify and deliver food orders to tables in accordance with service standards.

• Maintain punctual attendance, adhere to uniform requirements, and prepare work areas per company standards.

MORELS FRENCH STEAKHOUSE & BISTRO at the Palazzo 2/10-3/20

Server (2/10-3/20)

• Greet all guests with enthusiasm and friendliness.

• Answer guest questions about food, beverages, and our facility accurately and in a friendly manner.

• Does side work during non-busy hours.

• Develops relationships with guests to provide memorable experiences.

• Identify food orders when ready and delivers items to table in a timely manner.

• Report to work as scheduled, in uniform, and ready to be in position.

• Prepares work area for opening, mid-shift, or closing in accordance with the company standards.

NEIMAN MARCUS CAFÉ at the Fashion Show Mall 08/17-3/20

LUNCH SERVER (8/17-3/20)

• Greet all guests with enthusiasm and friendliness.

• Answer guest questions about food, beverages, and our facility accurately and in a friendly manner.

• Does side work during non-busy hours.

• Develops relationships with guests to provide memorable experiences.

• Identify food orders when ready and delivers items to table in a timely manner.

• Report to work as scheduled, in uniform, and ready to be in position.

• Prepares work area for opening, mid-shift, or closing in accordance with the company standards.

DELMONICO STEAKHOUSE at the VENETIAN 7/14-2/15

LUNCH SERVER (7/14-2/15)

• Greet all guests with enthusiasm and friendliness.

• Answer guest questions about food, beverages, and our facility accurately and in a friendly manner.

• Does side work during non-busy hours.

• Develops relationships with guests to provide memorable experiences.

• Identify food orders when ready and delivers items to table in a timely manner.

• Report to work as scheduled, in uniform, and ready to be in position.

• Prepares work area for opening, mid-shift, or closing in accordance with the company standards

RIVA AND SOLARO by WOLFGANG PUCK at the Venetian 3/14-7/14

Bus Person (3/14-7/14)

• Maintain clean dining room floor and seating areas.

• Maintain department hygiene habits.

• Maintain appearance standards.

• Run food from the kitchen to restaurant as needed.

• Complete side work duties.

• Assist wait staff as needed.

PINOT BRASSERIE at the Venetian 2/13-7/13

Bus Person (2/13-7/13)

• Maintain clean dining room floor and seating areas.

• Maintain department hygiene habits.

• Maintain appearance standards.

• Run food from the kitchen to restaurant as needed.

• Complete side work duties.

• Assist wait staff as needed.

RIVA AND SOLARO at the Venetian 3/13-5/13

Bus Person (3/13-5/13)

• Maintain clean dining room floor and seating areas.

• Maintain department hygiene habits.

• Maintain appearance standards.

• Run food from the kitchen to restaurant as needed.

• Complete side work duties.

• Assists wait staff as needed.

NORWEGIAN CRUISE LINE – Miami, Florida 6/99-12/01

Bell Girl/Room Service (6/99-12/01)

• Delivered the passenger’s luggage to their cabin.

• Tended to handicap passengers.

• Serve continental, hot breakfast, lunch, and dinner to passenger’s cabin.

• Took Room Service orders over the phone.

MANILA PENINSULA HOTEL – Makati City, Philippines 2/99-5/99

Guest Room Attendant (2/99-5/99)

• Vacuuming and sweeping carpets and floors.

• Changing linen and making beds.

• Cleaning tubs, showers, sinks, and bathroom items.

• Replenishing guest amenities and supplies.

• Providing information to guests about hotel services, facilities, and other amenities.

MANILA HOTEL – Manila, Philippines 1/97-9/97

Bathroom Attendant (1/97-9/97)

• Maintained the restroom facilities, which contributes to a more positive experience for guests.

MANDARIN ORIENTAL HOTEL – Makati City, Philippines 2/96-10/96

Guest Room Attendant (2/96-10/96)

• Vacuuming and sweeping carpets and floors.

• Changing linen and making beds.

• Cleaning tubs, showers, sinks, and bathroom items.

• Replenishing guest amenities and supplies.

• Providing information to guests about hotel services, facilities, and other amenities.

EDUCATION

Almagro National High School

General Diploma

TRAINING

Philippine Village Hotel, Pasay City, Philippines

Bartending, Serving, and Housekeeping (7/93-9/95)

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