Customer Service Children's

JOYCE GRAFF

Nampa, ID ***** 541-***-**** ad5qgw@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic and eager to contribute to a team’s success through hard work, attention to detail, and excellent organizational and customer service skills.

SKILLS

Event and Project Planning

Written and Oral Communication

MS Office 360

Excellent Customer Service

Website Development and Maintenance

WORK HISTORY

Idaho Division of Career Technical Education – Admin. Asst. 1 – 1/24/22 to Present – Boise, ID

Admin support to Program Quality Managers in Agriculture Food & Natural Resources and Health & Public Safety Programs and Career Technical Student Organizations Manager – FFA & HOSA

Prepare financial transactions including p-cards, credit card transmittals, other bookkeeping records, and monitoring budgets.

Compile and analyze information and data from a variety of sources to compile internal program audits.

Train new administrative assistance regarding Idaho Statewide Account System, P-Card, and Travel Express.

Member of the Travel Improvement Procedure team.

Schedule and coordinate conferences, including travel arrangements for staff and out-of-area participants.

Communicate with administrators, and teachers regarding applying, and receiving funds from the Idaho Quality Program Standards Incentive and Start-up Grants.

Organize data and manage numerous databases.

Coordinate, prepare, and manage IDCT Student Organizations conferences, summits, and leadership training for FFA and HOSA.

Rise Services - Direct Support Professional - 06/03/2019 to Present - Nampa, ID

Aiding disabled adults in learning the skills necessary to become as independent as possible.

Assisting the client in being an active and contributing member of the community.

Providing the client with a safe environment with 24-hour staff trained in meeting their independent needs, crisis response, and professional oversight.

Encourage the client to complete daily programs, and respect and support each client to succeed.

Nampa Public Library - Youth Service Lead - 12/2011 to 06/2020

City of Nampa – Nampa, ID

●Trained, scheduled, and assessed the effectiveness of library staff in children's programs to meet library needs and achieve the highest levels of customer service.

●Promoted library use and advocated for children's programs and services with young patrons and families.

●Offered reference service and book recommendations for young students and teachers to improve children's access to high-quality learning materials.

●Created and implemented engaging and educational outreach programs for children, parents, and school staff.

●Developed long-term plans and annual budget proposals for children's programs in the library and outreach events over the past eight years.

●Secured numerous grants for children's programs, events, and educational opportunities.

●Worked with teachers to provide kids with lifelong learning skills.

●Taught kids about library practices via individual and group instruction.

●Co-Vendor Chair for Idaho Library Association Conference 2013.

EDUCATION

Bachelor of Arts: Communications, 06/1986, Eastern Washington University - Cheney, WA

Contact this candidate