Customer Service Management Trainee
Resume:
Karen Miller
Interested in management trainee position
936-***-**** ************@*****.*** Magnolia, TX 77355 PROFESSIONAL SUMMARY
Dynamic restaurant professional with 20+ years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic.
SKILLS
Relationship development Planning and coordination Team building Communications Strategic Planning
EXPERIENCE
OWNER, Magnolia, Texas
Faith n flavor llc, September 2023-Present
• Managed the daily operations related to customer service, inventory management, and marketing.
• Maintained a high standard of customer service through quality assurance checks.
• Negotiated contracts and agreements with business partners, vendors, and customers.
• Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
• Managed budgets effectively by accurately forecasting expenses and revenues.
• Developed strong relationships with vendors to secure favorable pricing agreements.
• Built and maintained strong relationships at all levels of the organization. CHILD CAREGIVER, Pinehurst, Texas
MeiLisa's playhouse, December 2020-September 2023
• Provided compassionate and attentive care to children of all ages.
• Assisted in potty training toddlers according to parent's instruction.
• Supervised children during activities to maintain safety.
• Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects. SERVER/CASHIER, Houston
Hot Biscuit Restaurant, June 2013-March 2020
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
• Operated POS terminals to input orders, split bills and calculate totals
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
• Cleaned dining area between guests with efficient sweeping, glass washing and spill removal. CUSTODIAL SUPERVISOR, Magnolia
Magnolia ISD, September 2009-June 2013
• Helped team members use supplies efficiently to achieve department objectives and reduce waste
• Assigned specific tasks to individual team members and evaluated performance
• Wrote and filled reports for all accidents and injuries
• Monitored project progress to enforce adherence to deadlines and quality standards.
• Familiarity with OSHA standards pertaining to hazardous materials handling and disposal. EDUCATION
COMPLETED COURSEWORK TOWARDS BUSINESS COMMUNICATIONS Lone Star College-North Houston
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA
M.B Smiley High School
CERTIFICATIONS
• FMC/City of Houston Food Manager certification
REFERENCES
MELISSA CLAMPPIT Melissa Playhouse
Owner Melissa's Playhouse Boss
***************@*****.***
BECCA KING Melissa Playhouase
Caregiver Friend
****************@*****.***
SHANNON GRUBBS Mirror Gallery
Maintenance Supervisor Friend
*************@*****.***
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