Customer Service M A
Resume:
JAN ****-Present
Jennifer Slone
*** ******* ***** **************, ** 40165 502-***-**** *********@***.*** To obtain a customer service position to utilize my many years of experience in working with people to ensure quality of the company’s products.
My name is Jennifer Slone. I’m a hard working and dedicated employee who will work extremely hard for you. I’ve got 24 years of experience in fast paced environment. I have excellent customer service skills, experience with computer programs, leadership experience, and communication skills.
Experience
Floor Lead/Lead Phlebotomist
Talecris Plasma Resources
In charge of approximately 20 oor employees. Supervise training and observation of new employees being trained on the set up of plasmapheresis machines, venipuncture, collection of blood and plasma samples, and proper disposable of bio- medical waste in accordance with OSHA, FDA, and GHA regulations.
Screens for suitability of the plasmapheresis process by taking and documenting blood pressure, pulse, hematocrit and protein levels, and observing the venipuncture site for cuts, bruises or swelling.
File approximately 200 donor charts per day.
In charge of scheduling for breaks and lunches for approximately 20 employees in all areas of the center that
allowed for maximum coverage without impeding production or failing to provide breaks or lunches.
I’m control of inventory and ordering of essential supplies for the entire center on a bi- weekly basis.
Calibrates plasmapheresis machines, heat sealers, hematastats, refractometers, weight scales, Welch-Allyn blood pressure machines, and zebra label printers daily for proper function.
Maintains thermostats for proper supply storage at 18-25 degrees Celsius.
Organize employee events such as birthday, Halloween, Christmas, work anniversary, and employee team building picnics and exercises.
Senior Bio-Medical Technician
ZLB Plasma Resources
Performed the screening process on approximately 50 donors per day to determine suitability for the plasmapheresis process, checking blood pressure, pulse, hematocrit, protein and arm checks for swelling or bruising.
Performed venipuncture on approximately 50 donors per day in accordance with OSHA, FDA, and GHA regulations.
Performed documentation of the plasmapheresis process including screening, venipuncture, donor reactions, and sample collections.
Filed donor charts for approximately 200 donors per day.
Disposed of bio-medical waste materials including, plasma collection kits, bottles, gloves, and needles.
References
Necole Cook (LPN) 502-***-**** LPN Resident Services Director- Treyton Oak Towers Alene Wimberly- 502-***-**** Tissue Quality Assurance Specialist- Kentucky Organ Donor Afliates Central High School
Graduate June 2000
Skills
Customer Service
Oral and Written Communication
Computer Skills
Leadership Skills
Scheduling
Group Planning
Organization
Punctuality
Awards and Accomplishments
2012 Talecris Plasma Resources Center MVP
Named MVP of the Louisville center for going above and beyond expectations of my responsibilities as laid out in my job description.
Top 25 Phlebotomist 2022
Recognized as a top 25 phlebotomist in all Talecris Plasma Resources Centers nationwide out of 1000’s of phlebotomists.
Top 25 Phlebotomist 2023
Recognized as a top 25 phlebotomist in all Talecris Plasma Resources Centers nationwide out of 1000’s of phlebotomists.
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