Customer Service Data Entry

ROBIN K. BLACK

***** ********** **. #***, *******, TX 77060 • H: 281-***-**** • ******@*****.***

PROFESSIONAL SUMMARY

Service-oriented in all aspects of employment with At least 5-10 years background in Teaching, leadership, learning, customer service, dedicated employee Core competencies include Microsoft Office, writing excellence and Taking pride in any job given as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Teacher Of the Year for Our Lady of Fatima School May, 2012. Teaching certificate is current and is for 4-8 Generalist

Attends professional development with school and seeks out CEU's on my own time.

Received an award from Intracare Hospital for excellence in documentation and for Customer Service.

Leadership skills

In financial work was advanced for excellent work performance and responsibility.

SKILLS

Medicine and Dentistry Customer and Personal Service

Speaking Active Listening

English Language Critical Thinking

Reading Comprehension Service Orientation Judgment and Decision Making Monitoring

Social Perceptiveness Time Management

Education and Training Complex Problem Solving

Active Learning Mathematics

Instructing Science

Writing Learning Strategies

Biology Administration and Management

Chemistry Persuasion

Clerical Computers and Electronics

EXPERIENCE

Collector 11/2017-03/2024

SAFE Drug and Alcohol Testing – Houston, TX

Completes random, pre-employment DOT and non-DOT drug tests according to DOT and Datia rules and regulations

Ensures all collected tests are collected accurately and on time

Data entry of collection

Prepares collected samples to be transported to different labs for testing

Maintains current certificates in collections such as: urine, alcohol breath tests, hair and saliva

Customer service: greeting, asking for proper identification and instructions for testing

Answering phone calls and questions from clients and employers

Maintains and orders supplies for office and makes sure paper work is up to date

Maintains cleanliness and order of office so clients have a positive experience at facility

Deals with uncooperative or abusive testers while maintaining a calm demeanor

Middle School Math/Science 09/2008 - 11/2017

Archdiocese of Houston-Galveston - Houston, TX

Using technology and professional development trainings, I help students achieve their goals and strive for excellence in math and science.

In science they are taught STEM which is critical for both boys and especially girls.

Customer service is needed in this field when dealing with students and parents by one-to-one interactions, email, and conferences.

To be a visible positive role-model to the community to which this school is located. As a role-model for students I have been a student council advisor, NJHS advisor, and have been a faculty advisor when the principal is out.

Adapt teaching methods and instructional materials to meet students' varying needs and interests.

Establish and enforce rules for behavior and procedures for maintaining order among students.

Maintain accurate, complete, and correct student records as required by laws, district policies, and administrative regulations.

Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies.

Assist students who need extra help, such as by tutoring and preparing and implementing remedial programs.

Charge Nurse 01/1999-09/2008

IntraCare South Hospital at Houston – Houston, TX

Observe patients, charting and reporting changes in patients’ conditions, such as adverse reactions to medication or treatment, and taking any necessary action

Answer patients’ calls and determine how to assist them

Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging or performing catheterizations

Measure and record patients’ vital signs, such as height, weight, temperature, blood pressure, pulse and respiration

Work as part of a healthcare team to assess patient needs, plan and modify care and implement interventions

Supervise nurses’ aides or assistants

Evaluate nursing intervention outcomes, conferring with other healthcare team members as necessary

Record food and fluid intake and output

Help patients with bathing, dressing, maintaining personal hygiene, moving in bed or standing and walking

Medical Secretary 01/1994 - 05/1998

Medical Office - Hays, KS

Answer telephones and direct calls to appropriate staff.

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Receive and route messages or documents, such as laboratory results, to appropriate staff.

Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

Transmit correspondence or medical records by mail, e-mail, or fax.

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Teller > head teller > loan officer 06/1986-05/1993

American General Credit Union – Houston, TX

Answer customers’ questions and explain available services such as deposit accounts, bonds and securities

Compile information about new accounts, enter account information into computers and file related forms or other documents

Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit

Perform teller duties as required

Analyze applicants’ financial status, credit an property evaluations to determine feasibility of granting loans

Obtain and compile copies of loan applicants’ credit histories, corporate financial statements and other financial information

Meet with applicants to obtain information for loan applications and to answer questions about the process

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services

Approve loans within specified terms ad refer loan applications outside those limits to management for approval

Review loan agreements to ensure that they are complete and accurate according to policy

Handle customer complaints and take appropriate action to resolve them

Negotiate payment arrangements with customers who have delinquent loans

Dental Assistant and Relief front desk 06/1981-09/1985

Dr. J.D. McDaniel – Houston, TX

Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures

Expose dental diagnostic x-rays

Record treatment information in patient records

Provide postoperative instructions prescribed by dentist

Assist dentist in management of medical or dental emergencies

Take and record medical and dental histories and vital signs of patients

Instruct patients in oral hygiene and plaque control programs

Order and monitor dental supplies and equipment inventory

Clean and polish removable appliances

Make preliminary impressions for study casts and occlusal registrations for mounting study casts

Pour, trim, and polish study casts

Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, maintain records manually or using computer

Customer service for patients

EDUCATION

Alternate Teaching Certificate:

Region 4 Education Service Center - Houston, TX

2009

Bachelor of Science: Nursing

Fort Hays State University - Hays, KS

1998

Certified Dental Assisting:

University of Texas Dental School - Houston, TX

1981

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