Customer Service / Administrative Specialist

Mary E. Fusco

Mohnton, PA ***** ******@*****.***

Administrative Specialist

Highly skilled professional with 10+ years of experience in fast-paced customer service roles. Collaborative team player with exceptional communication skills. Detail-oriented leader who carefully reviews sensitive information, administers inspections and ensures compliance.

Areas of Expertise

Team Leadership & Training Marketing Administration Document Management Customer Service Microsoft Office Outlook Experience

OCTOBER 2023- PRESENT

TDS Telecom, Remote- Coordinator - Financial Services Compliance

● Assist representatives with procedure / receive escalated calls and resolve customer complaints

● Successfully complete daily reports/tasks: Check requests and voids, approve pending account adjustments, payment investigations, account error reporting resolution, residential and commercial service disconnects and reconnects

● Identify and report Advisor trends, coordinate and create process updates and interface with all other areas of the organization

NOVEMBER 2020 - JANUARY 2023

Wells Fargo, Remote - Associate Loan Processor III

● Reviewed, analyzed and gathered sensitive information and documents to review mortgage loan refinancing applications

● Ensured high levels of client satisfaction through the closing and funding process while adhering to company standards

● Managed team as Branch Inspection Capitan. Prepared and administered weekly presentations, meeting and reviews of confidentiality and security requirements, compiled and analyzed results for further training. DECEMBER 2019 - NOVEMBER 2020

Keller Williams Realty, West Chester, PA / Hybrid - Director of Communications

● Oversaw the communication of all office training materials, events, and important information. Prepared, reviewed, analyzed and approved documents for mortgage loans, settlements, escrow payments, escrow releases, commission checks, and compliance.

● Handled inbound and outbound clients, settlement officers, conveyancers, and agent calls, determining the needs of all and providing the most up-to-date and accurate information.

● Successfully introduced and implemented the use of DocuSign for the agents and assisted the in-house Title Company with processing of closing documents, deed packages, scheduling, and gathering tax information and lien searches.

AUGUST 2015 - AUGUST 2018

Aramark, Downingtown Area School District, Downingtown, PA / Hybrid - Compliance Manager

● Supervised daily functions of all production and staff while supporting the Director and Assistant Director.

● Planned, created and implemented NSLP compliant meals.

● Created and facilitated monthly training for all staff and manager training per USDA requirements.

● Completed monthly quality analysis and safety compliance assessments

● Weekly order procurement

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