Customer Service Call Center
Resume:
ILENE
AGUIRRE
ad5qfl@r.postjobfree.com
Las Vegas, NV 89015
ResortCom International - Call Center Agent
Lift - Driver
WORK HISTORY
Provided exceptional customer service to a substantial customer base on a daily basis, consistently maintaining a positive attitude and prioritizing customer satisfaction
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Demonstrated adherence to company policies and scripts, resulting in consistent achievement of call-time and quality standards
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Promptly and effectively responded to customer inquiries via calls and emails, offering comprehensive information regarding products and services
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Skillfully analyzed escalated customer complaints, issues, and grievances and forwarded to designated departments, ensuring thorough investigation and timely resolution
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Proficiently processed payments for member memberships, loan payments, and annual fees, while diligently addressing any customer issues that arise or require attention.
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Ensured strict compliance with all relevant traffic laws and safety regulations
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Utilized advanced GPS and navigation tools to meticulously plan routes and adhere to schedules
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Maintained a professional and friendly demeanor during deliveries, while upholding the esteemed reputation of the company
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Delivered goods and products to customers punctually and in impeccable condition, ensuring utmost satisfaction
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Adhered to rigorous safety procedures and protocols while proficiently handling vehicle loading, unloading, and operation
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Demonstrated commitment to vehicle cleanliness and maintenance, conducting thorough assessments for damages after each shift
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Efficiently coordinated routes to optimize schedules, and enhancing operational efficiency
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Diligently performed routine pre- and post-trip inspections, meticulously evaluating vehicles and identifying maintenance requirements
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• Maintained detailed mileage and fuel reports, enabling accurate SKILLS
• Sales Quota Achievement
• Rebuttal Expertise
• Telemarketing Expertise
• Bilingual
• Problem-Solving Skills
• Complex Product Knowledge
• Persuasive Communication Style
• Billing Adjustments and Refunds
• Policy and Procedure Adherence
Calm and Professional Under
Pressure
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• Issue and Complaint Resolution
• Adapt to feedback
• Call Control Skills
• Call Volume and Quality Metrics
• Payment Processing
• Process Transactions
• Customer Resolution
• Customer Communication
• Inbound Customer Calls
Membership Inquiries and
Renewals
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• Understanding Customer Needs
• PatiAnswering Questions
• Information Updates
California State Board
Ventura, CA • 06/2010
EDUCATION
Walmart - Cashier
09/2018 - 03/2019
Elevance Health - Call Center Representative
Las Vegas, NV • 09/2023 - 01/2024
Billing,
tracking of overall fuel costs
Engaged passengers with exceptional customer service, effectively providing information and assistance to ensure positive experiences
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Navigated various weather and road conditions with utmost caution and proficiency, prioritizing safety to prevent accidents
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Upheld a professional appearance by regularly cleaning the vehicle to the highest standards
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Cultivated a loyal customer base by consistently delivering friendly, expedient, and personalized service, resulting in a steady stream of referrals and repeat business.
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Provided a warm and friendly welcome to customers upon entering the store, promptly attending to their needs
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• Cultivated strong relationships with customers
Demonstrated exceptional accuracy in operating the cash register, efficiently handling cash, check, and credit card transactions
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Maintained a flexible schedule, readily taking on extra shifts to accommodate business demands
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Assisted customers throughout the purchasing process, ensuring smooth transactions, locating items
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Diligently restocked and organized merchandise in the front lanes, ensuring an attractive and well-structured display
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Conducted meticulous cash counts at the beginning and end of shifts, upholding accuracy standards
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Promptly addressed customer concerns, ensuring a positive shopping experience
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Enforced age verification protocols during alcohol and tobacco sales, diligently checking personal identifications
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Monitored self-checkout systems and provided prompt assistance in resolving complex issues.
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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
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Streamlined call flow processes for more efficient response times and increased productivity.
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Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
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Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
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Managed high call volumes while providing exceptional customer support and maintaining professional composure.
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Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
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Collaborated with team members to share best practices and improve overall team performance in meeting targets.
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Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
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Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
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• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
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Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
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Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
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Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Placed outbound customer service or customer satisfaction calls to follow up on issues.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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• Processed debit and credit card and electronic check payments. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
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Boosted customer service satisfaction ratings through consistent quality control.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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• Delivered prompt service to prioritize customer needs. Exhibited high energy and professionalism when dealing with clients and staff.
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Educated customers about billing, payment processing and support policies and procedures.
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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Contact this candidate