Customer Service Team Lead

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

DAMONTA JONES

ad5qej@r.postjobfree.com 414-***-**** 2235 North 25th Street, Milwaukee, Wisconsin 53205 Hardworking Production Team Lead skilled in organizing and prioritizing tasks, arranging schedules and monitoring equipment operation. A team-player, extremely reliable, strong work ethics, follow policies and procedures to the letter, ask questions, excellent listener, enjoy working with people of all backgrounds, First-rate communication, team-building, multi- tasking, problem-solving and conflict management skills. Commitment to providing a positive work atmosphere. Focused on excellent customer service with safety and quality being a top-priority, and ensuring day-to-day operations run smoothly. Prepared to bring 8 years of experience to a challenging new role and a desire to make a positive impact in a long-term position.

Training experience

Inventory management

Adept in personal service

Management abilities

Ability to schedule employees

Extremely quick learner

Production procedures

Interpersonal skills

MIG welding expert

In-depth OSHA knowledge

Exceptional organizational skills

Material handling expert

Assembly line production

Microsoft applications skills

Certified Wisconsin Lift truck Train-

The-Trainer

Operate/Train manual press

operators

Operate/Train robotic mig welders

Create shipping bill of laden

Operate overhead crane

Operate/Train resistance welding

machines

Certified Supervisor and the Law

skills

Certified Leader-Pro skills

Data entry level skills

Computer savvy

Shipping and Receiving

Troubleshooting

Excellent Customer service skills

Operate/Train clinch nut

machines

Train/Certify stand-up, sit-down

forklift

Train/Certify scissor lift

Train/Certify electric pallet jack,

Forklift battery changer

Authorize Lock-out Tag-out trainer

Certified First Aid Responder

Order picker skills

Load and Unload trucks

Leadperson / Res Manufacture - Milwaukee, WI / 01.2011 - Current Developed new process for employee evaluation which resulted in marked performance improvements.

Verified data integrity and accuracy.

Analyzed departmental documents for appropriate distribution and EDUCATION

ACCOMPLISHMENTS

filing.

Answered average of 5-10 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information to production team.

Maintained necessary level of communications between shifts. Assisted customers with complaints, questions, and concerns. Assist Plant Manager in coordinating the activities of the department. Organized evening meetings to ensure everything was running smoothly and operations were set for the following day and the following crew. Observed each team member to ensure duties were being carried out and provided constructive criticism if needed.

Set up and verified the functionality of safety equipment. Estimated costs and set quality standards.

Made sure that products were produced on time and are of good quality.

Kept work areas clean and neat.

Performed preventive maintenance to maintain optimal productivity and increase production by assisting team members. Monitored machine operation and diagnosed malfunctions. Assisted machine operators with finished pieces.

Planned, scheduled and delegated daily work.

Trained staff of 10 direct labor employees to perform assembly and manufacture of product.

Ensured that all health and safety guidelines were followed. Managed team performance by training, mentoring, disciplining and motivating employees.

Responsible for achieving production requirements. Supervised and trained Manufacturing Technicians for welding techniques to assemble parts and components.

Examine and Inspect completed parts/components to determine whether parts conform to job ticket specification. Moraine Park Technical College - Fond Du Lac, WI / 2004 HSED

Minored in Auto-body Technician Specialist course in 2007-2008. Maintenance

Reduced equipment downtime by 25% through planned maintenance. Troubleshooting

Adjusted controls or stopped machines and opened holding devices to correct problems.

Production

Consistently met production and schedule levels.

Safety Audit

Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Machine Set Up

CERTIFICATIONS

Gave directions to other workers regarding machine set-up and use. Supervised team of 30-40 staff members.

7-D Corrective Action certified

Documented and resolved customer compliants which led to positive solutions.

Used Microsoft Excel to develop inventory tracking spreadsheets. Certified Fork lift Train-the-Trainer.

Certified OSHA Safety course.

Certified Supervisor and the Law.

Certified Leader-pro and DISK assessment.

Certified Resistance and Mig weld operator.

Certified First Responder

Certified Authorize Lock-out Tag-out trainer.

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