Program Manager Project Management

Chander Jones, PMP, MBA

Atlanta, GA 404-***-**** ad5qdo@r.postjobfree.com

Dynamic Professional Program Manager with 20+ years of experience. A strong leader, adept in standardizing best practices and ensuring delivery within timeline, scope, and budget. Excels at translating critical needs into actionable plans while aligning key stakeholders. Proactive in identifying and mitigating risks with a blend of practical, technical, and strategic skills.

• Cloud Migrations

• Program/Project Management

• Internal/External Communications

• Relationship Management

• Strategic Planning & Analysis

• Cross Functional Teams

• Change Management

• Business Case Development

• Confluence

• Compliance, Security &

Identity

• Management

• Jira & Jira Align

• Training & Coaching

• Scaled Agile Framework

EDUCATION & CERTIFICATIONS

Master Business Administration, Information Technology Management – Capella University Bachelor of Science, Business Management – Capella University Azure Fundamentals Certification – Microsoft

PMP, Project Manager Professional – Project Management Institute Certified SAFe® Agilist – Scaled Agile Inc.

Certified Design Thinking Champion – University of Texas at Austin School of Design and Creative Technologies PROFESSIONAL EXPERIENCE

AT&T TECHNOLOGY DEVELOPMENT, Atlanta, GA DECEMBER 2019 – Present Lead Program Manager

Support AT&T’s Public Cloud First initiative that migrated most non-network workloads to the public cloud. Responsibilities include. Project managed cloud migrations from on premise to Azure, AWS or GCP. Established project plans and provided program oversight to ensure migration milestones were met, and financial targets achieved. Collaborated with cross functional teams on pre and post migration activities. Led “Tiger Team” in process improvement initiatives related to cloud migration strategies, resource management, and other areas that demonstrated inefficiencies. Curate, create and communicate internal and external technical and program training, workshops, and summits. Partner with Cloud Service Providers on training and certification offerings and reporting. Create and publish AT&T public cloud updates, events, and processes on SharePoint.

Process Improvement

• Spearheaded the effort that resulted in ~2-4 weeks in time savings per app, from Assessment to Migration, and

• 80% reduction in time spent on the Assessment phase; ~35% reduction in time spent on Migration phase Continued…

Chander Jones, PMP, MBA

FLEX FORCE /AT&T TECHNOLOGY OPERATIONS, Alpharetta, GA JANUARY 2017 – DECEMBER 2019 Strategic Program Management Office; January 2018 – December 2019 Supported the Strategic Program Management Office to drive transformational change, introduce productivity improvements, and implement structured approaches/methodologies to prioritize work efforts for AT&T’s Chief Security Office (CSO). Worked with teams across multiple business units to deliver solutions. Responsibilities Included: Building, tracking, and managing project plans using Jira Align and Confluence. Facilitated architecture alignment sessions and Program Increments using Mural and SAFe methodology. Managed stakeholder’s expectations, program status, and mitigated risks.

SAFe Transformation

• Budget: $1.5M • Agile Release Trains: 5 • Scrum Teams: 23 Product Managers: 10 • Product Owners: 11 FirstNet Program Manager; January 2017 – January 2018 Drove the completion of deliverables for large, complex, and highly strategic Identity, Credential and Access Management

(ICAM) initiatives supported by AT&T’s Chief Security Office (CSO). Managed client (Public Safety Entity’s) requirements and resolved client issues. Collaborated with stakeholders (business partners, architects, developers, and operations) on the execution of the ICAM offerings for FirstNet.

• Ensured Initial Operational Capabilities (IOC) deliverables were met resulting in multimillion-dollar payments.

• Managed the delivery of a federated and a non-federated user experience impacting 100+ Public Safety Entities BIG DATA /AT&T TECHNOLOGY OPERATIONS, Alpharetta, GA MARCH 2013 – DECEMBER 2016 Program Manager

Drove new areas of growth by collaborating with Big Data analysts, data scientists, and business partners to suggest and implement processes based on predictive models, and ML/AI focusing on Retail, Mobility Care Centers, and Digital Experience. End to end project managed software delivery to include user adoption strategies. Delivered digital adoption and retail training strategies resulting in multi-million cost savings for the business. Partnered with Business Analysts and Data Scientists in delivering solutions that deflected 1.25M calls from call centers, yielding a cost savings $10.6M. AT&T, STRATEGY, SALES, SUPPORT & OPERATIONS, Atlanta, GA MAY 2000 – MARCH 2013 Sales Operations Manager

Led the collaboration between field sales automation managers, product, design and marketing professionals in all phases of custom product solutions delivery (from requirements gathering through build, test phases, QA, launch and support) for sales teams, operation and support.

• Managed concept-to-launch, end to end software development lifecycle for $8M enterprise knowledge management system that enabled frontline employees to provide quick and just in time answers to customers.

• Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.

• Drove communication and content strategy, which included consolidating eight disparate/legacy Knowledge Management systems; reducing 80% of incorrect/outdated information found on SharePoints.

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