Project Management Business Partner

Terri Ciccodicola, mba, lpm, pmp, cisa, itil, lsswb

Florham Park, NJ 07932 973-***-**** ad5qcs@r.postjobfree.com linkedin.com/in/terriciccodicola

TECHNOLOGY STRATEGY LEADER: PROGRAM, PORTFOLIO AND RELATIONSHIP MANAGEMENT,

IT STRATEGY AND OPTIMIZATION

Strategic business partner and executive leader who drives cross-functional alignment of IT strategy, programs/services. Demonstrated success leading the optimization, standardization and alignment of IT, business and corporate strategy within complex global business environments. Combines innovative thinking and initiative with systems expertise leading high impact programs with cross-functional teams. Capitalizes on strong business acumen and partnering abilities in conceptualizing solutions, synthesizing conclusions, and driving resolution to difficult business problems to increase revenue, improve market share, raise customer satisfaction, and gain operational and cost efficiencies. Core competencies include:

• Cross-Functional Leadership • Relationship Management • Communications • Creative Problem Solving

• Negotiations • Change Management • Customer Success • PMO Leadership • Presentations • Collaboration

• Product Development • Project Management • Process Improvement • Risk Management • Governance

• KPIs • Business Intelligence • Data Analytics • Vendor Management • Services Delivery • Digital Transformation

• Coaching and Mentoring

Industries: Insurance, Fintech/Banking, Insurance, Management Consulting, Hospitality, Transportation, Non-Profit

Functions: IT Strategy, Program/Project Management, IT/Business Relationship Management, Digital Transformation, Innovation, Change Management, Operational Excellence, Technology Integration, Vendor and Resource Management

Technologies & Tools: ERP, Financial Systems, Portfolio/Project Management, Agile Management, CRM, Data Analytics/BI, Collaboration, APIs, Cloud, Mobile, AI

EXPERIENCE

PRUDENTIAL, REMOTE, NJ

Director, Global Technology Integrated Strategy – Portfolio Management 2022 - Present

Oversee delivery, governance, and management of global technologies integrated strategic priorities and initiatives. Develop reports/metrics designed to measure portfolio health and optimize value of portfolio investments.

Migrated portfolio towards SAFe Scaled Agile lean portfolio management (LPM) framework for agile portfolio operations and governance.

Developed and executed OKR training and rollout plan to introduce mechanism to manage progress to align and deliver against strategic objectives, via OKRs, to the organization.

Implemented Jira Align to efficiently manage and provide transparency to global technology portfolio activities and led efforts to ensure work contributes to organizational priorities and goals.

Expanded reporting capabilities to provide insight into investment decisions, value realization and delivery towards portfolio targets.

Lead and optimized Pre-PI Planning activities across the global technology portfolio designed to prioritize and align work epics and address/resolve risks and dependencies prior to PI Planning.

FISERV, REMOTE, NJ 2021 - 2022

Contractor/Sr. Director, IT Portfolio, Business and Vendor Management

Reporting to the COO, steered design and preparation of monthly technical metrics, capacity and time reporting analysis, business unit reviews, BoW program/project reporting, portfolio governance and compliance audits, SOPs and PM training, status reporting on key initiatives, communications, and vendor management.

Improved accuracy of program/project data by 24% through instituting governance review process.

Directed the investment review committee process including quantifying project benefits.

Led the annual operating plan process for $125M portfolio, prioritizing product demand initiatives with capacity planning.

Coordinated with finance to optimize capitalization and M&I hours, increasing capitalization rates by 15%.

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WYNDHAM HOTELS & RESORTS, PARSIPPANY, NJ 2019 - 2020

Senior Director, Revenue Technologies

Collaborated with business partners to plan strategy, facilitate change, identify cross-discipline solutions and train the organization on opportunities and new technologies available. Managed Omni Channel Revenue technology strategy and related projects to enable business needs and determined impact of business systems decisions on technical architecture.

Managed strategic ($27M/year) vendor partner relationship (from contract negotiations to accountability) and achieved sustained improvements in application performance, development delivery and support.

Aligned business strategies with innovation and technology to improve business processes and outcomes.

Prepared business cases and directed delivery of project portfolios, increasing revenues and reducing cost.

Managed implementation of process enhancements within IT, measured by improved KPI results and efficiencies.

IEEE, PISCATAWAY, NJ 2016 - 2019

Director, IT Business Partner

Reported to the CIO and led development of technology roadmap aligned to business strategy, to meet operational needs and support IEEE IT objectives. Provided leadership in services delivery and systems and project management support to organizational units. Single point of contact and accountability for the assigned clients.

Led Agile development team, product strategy and usability design for $18M cutting edge, multifaceted platform; increasing user base by 723%.

Championed delivery of 60+ project portfolio, increasing revenue and improving member satisfaction by nearly 20%.

Spearheaded Development, QA, Mobile, Infrastructure, Network, Architecture and Security teams to deliver and support applications and technology projects while optimizing cross-functional resource planning.

Led implementation and integration of externally facing Learning Management System (LMS) aimed at centralizing training offerings; increased revenues by 72% in 1st year of launch.

Collaborated with business leaders to assess the impact of data privacy GDPR regulations and coordinated changes needed to 54 systems in 8 months.

PSN, PARSIPPANY, NJ 2015 - 2016

Consultant

Performed system analysis at 1000+ employee Cocoa company. Presented recommendations to senior management and acted as program manager to implement proposed enhancements.

FEDERAL RESERVE BANK, EAST RUTHERFORD, NJ 2012 – 2014

Vice President, IT Customer Relationship Management

Defined, communicated and delivered national IT priorities. Initiated and executed IT projects, established and managed SLAs, instituted governance procedures, optimized system controls and disaster recovery processes. Collaborated with business owners to define IT requirements in alignment with business goals. Oversaw the delivery of $14.5M in annual IT projects.

Increased IT service delivery customer satisfaction rates by 20% within first year as the IT customer relationship manager.

Identified $2M+ in annual opportunities to reduce technology costs by collaborating with divisional leaders in the analysis of IT processes and technology utilization.

Designed IT roadmap, expanding IT strategic planning activities from 1 year to 3 years, enhancing client service offerings.

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HERTZ CORPORATION, PARK RIDGE, NJ 2009 – 2012

Senior Director, Project Management Office (PMO)

Supervised delivery of a large portfolio of PMO projects. Analyzed and recommended project modifications to address and mitigate risks and achieve optimal financial benefits. Implemented institutional project management processes in alignment with PMBOK standards. Promoted continuous process improvement through training on project management best practices and emerging trends to 300+ global Project Managers.

Oversaw portfolio of 325+ projects, delivering over $750M in combined cost savings and revenue generation initiatives.

Advanced early stage PMO organization by three levels on the Gartner maturity scale in two years.

Developed weekly CEO executive summary reports and Board of Director presentation slides with portfolio status insights.

ADDITIONAL EXPERIENCE

BOOZ ALLEN HAMILTON, PARSIPPANY, NJ

Director, Global Reporting and Business Systems

Senior Manager, Financial Systems Group

Senior Financial Analyst, Financial Systems Group

Senior Financial Analyst, International

Financial Analyst

EDUCATION

Master of Business Administration: Finance, Fairleigh Dickinson University, Madison, NJ

Bachelor of Science: Accounting, Siena College, Loudonville, NY

CERTIFICATIONS

• Certified Project Management Professional (PMP) • ITIL Foundation

• Certified SAFe Lean Portfolio Management (LPM) • Lean Six Sigma White Belt

• Certified Information System Auditor (CISA)

AWARDS AND RECOGNITIONS

• 2009 Project of the Year, New Jersey PMI • Booz Allen Hamilton Excellence Award

• 2016 Project of the Year special mention, New Jersey PMI • Booz Allen Hamilton Eagle Award

• Oracle Excellence Award

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