Store Manager Sales
Resume:
Donna Tafelski
Retail Sales Manager
Phone Number 832-***-****
Email ***********@*****.***
Address Friendswood, TX 77546
EXPERIENCE
Store Manager
Avenue - Women's Clothing Store, Houston, TX Aug 2014 - Oct 2019 Store Manager
GAP, Friendswood, TX Aug 2006 - Jul 2018
Part Time Sales
GAP, Friendswood, TX Sep 2009 - Jul 2018
Hotel Manager
Hyatt Regency, New Orleans, LA Sep 2012 - Aug 2014 Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Systematic team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills. Seasoned executive with progressive experience in project oversight and executive leadership. Consistently achieve optimal utilization of staff and operations through process improvement planning, program coordination, and cultivation of strong business relationships. Established track record of creating and implementing programs and long-term business strategies aimed at company growth. High-energy leader of cross- functional teams, successfully aligning customer needs and organizational objectives to ensure optimal operating efficiency.
• Provided leadership and motivation to team members to increase productivity and efficiency within the store. Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
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• Interviewed and hired prospective employees according to team needs.
• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Addressed employee issues, performed corrective actions, and terminated employment when necessary.
• Provided leadership and motivation to team members to increase productivity and efficiency within the store.
• Interviewed and hired prospective employees according to team needs.
• Created weekly work schedules to meet staffing needs while controlling labor costs.
• Proven ability to effectively manage inventory levels and optimize stock availability for customers.
• Strong organizational skills with the capacity to prioritize tasks and meet deadlines.
• Highly detail-oriented with strong problem solving and analytical capabilities. Gift Shop Manager
Downtown Aquarium, Houston, TX Jul 2008 - Aug 2012 Store Manager
Stage Stores, Pearland, TX Feb 2000 - Sep 2006
EDUCATION
Bachelor of Science (B.S.) in Business Economics
University of Houston, Houston
GPA 3.6
May 1991
Associate in Science (A.S.) in Business Management Alvin Community College, Alvin
GPA 4.0
May 1988
Bachelor of Arts (B.A.) in Fine Arts
Alvin Community College, Alvin
GPA 4.0
May 1988
REFERENCES
References available upon request
• Reviewed guest feedback surveys on a regular basis and took corrective actions as needed. Successfully managed daily operations of a busy hotel, including supervising staff and resolving customer complaints.
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• Performed periodic audits of hotel services and facilities to ensure quality and consistency.
• Implemented promotional campaigns to increase foot traffic in the store.
• Maximized profits by monitoring stock levels and adjusting pricing accordingly.
• Managed daily operations of the gift shop including staffing, scheduling, and ordering.
• Ensured accurate accounting of cash transactions through daily reconciliations.
• Prepared staff work schedules and assigned specific duties.
• Provided leadership and motivation to team members to increase productivity and efficiency within the store. Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
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• Interviewed and hired prospective employees according to team needs.
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