Customer Service Care

TONYA TAYLOR

***************@*****.*** 202-***-**** Oxon Hill, MD

Professional Summary:

Volunteer History:

Kingdom Hall - Outreach Volunteer 1998-present

Job duties: Reaching out to members of the community to provide written and verbal information on services offered by Kingdom Hall. Supported local design and construction projects at Kingdom Halls working in cleaning and safety department.

Skills:

- Teaching skills, ability to translate ideas and information to prospective consumers

- Data collection and organization, and tracking data related to various areas

- Extremely proficient in writing skills

Employment History:

McDonald’s-Crew Member 2002-2003, 2018

Job Duties: Providing customer service to guests while taking orders. Job role included working drive through as well as front line cashier. Additional duties included restocking and taking inventory before and after each shift, maintaining facility/equipment hygiene, all while facilitating a positive work atmosphere Received management training. Facilitated and oversaw training for new crew members.

Skills:

-Proven ability to deescalate conflict while providing excellent customer care

-Consistently exhibited a cooperative and positive attitude with management and team members

- Attention to detail of site maintenance ensuring compliance with health code

Clean All Cleaners – 1999-2002

Job Duties: Providing direct customer care while working cash register. Sorted, labeled, and organized clothing in preparation for cleaning and pick up.

Sorting inventory to prep for customer arrival, addressing any concerns or questions regarding services.

Maintained facility hygiene

Skills:

-Engaging customer service skills and positive, patient attitude

- Ability to implement organizational skills and quickly adapt to systems already in place

Education History:

-Suitland High School

1996-1999-G.P.A. 3.0

-Skills

School newspaper staff member and writer.

Additional Skills:

-Highly proficient Communication Skills both written and verbal

-Highly proficient Customer service skills

- Very Reliable

-Very Dependable

-Very Corporative

- Works well independently and in a group setting

References Available Upon Request

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