Account Manager Customer Service
Resume:
A.J. Pharr **** Indiana Ave
Lubbock, TX *****
circlepcattlecompany@gmail.c
om
EXPERIENCE
Verizon Wireless
June 2008 - September 2021
Government Account Manager(hybrid)
Sales Results:
● Managed and led all efforts necessary to identify, acquire, and further penetrate Corporate and Government accounts.
● Offered solution-based selling through customer sales presentations and established strategic relationships with potential and existing customers.
● Utilized published DIR, GSA, and GPO contract vehicles to successfully exceed month-over-month quota attainment.
Account Management:
● Successfully formed partnerships with certified vendors, both external & internal, by working key groups including Kajeet, Neptune, Network Fleet, IT, Data, Finance, Legal and Customer Service teams to ensure all internal departments have fulfilled their responsibilities. Customer Retention:
● Work closely with Customer Service teams on customer issues, billing, trouble-shooting, change requests and self-serve process improvements. Growing the base and adding additional points of distribution; while managing churn.
Alltel Communication
August 2005 - June 2008
Senior Corporate Account Manager(hybrid)
● Managed and sold into the Corporate and Government sectors.
● Successfully converted over 96% of these accounts to the Alltel published contract within my Region, while exceeding monthly sales quota and adding new product lines.
SKILLS
● Telecommunication
● Wireless
● Direct Sales
● Account Management
● Customer Retention
● B2B
● IOT
● Forecasting (SFA)
● Proposal Writing
● Telematics
AWARDS
President’s Cabinet (Multiple)
Peak Achievement (Multiple)
Summit Award (Multiple)
Highest percentage to Quota
Sales (Multiple)
Pinnacle Award
Boards/ Committees
UMC Hospital Forum Board
Texas Cattle Raisers Board
Children's Miracle Network
Committee
American Cancer Society - Cattle
Baron's Ball Committee
Texas Sheriffs Association
(Border Wall Advisory)
Texas TEA Committee (Covid)
Western Wireless/CellularOne
June 2001 - August 2005
Senior Business Account Executive
● Sold and Managed Corporate accounts, along with the Analog to Digital conversion process in 2001, with less than 1% churn rate.
● Voted into the Channel formation group which formulated the Direct Sales Channel in 2002.
● Invited to submit the original TXDIR contract bid and worked with Operations to publish in 2003
Established a strong wireless presence in the Healthcare and Federal verticals in 2004.
Education
Texas Tech University-Lubbock
August 1989 - December 1991
Business & Allied Health Administration
PROJECTS
● Analog to Digital Conversion-WWCA
● Served on Direct Sales Channel formation Team-WWCA
● Worked with Ops/Bellevue to form National Account partnership with AT&T
● Wide Area Calling Conversion-WWCA
● Submitted the initial TXDIR Contract-WWCA
● Converted Regional TXDIR accounts from WWCA-Alltel
● Converted Regional Corporate GPO Accounts to Alltel-Alltel
● Converted Regional TXDIR accounts from Alltel to VZW-VZW
● Converted Regional Corporate GPO accounts to VZW-VZW
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