Customer Service Data Reporting
Resume:
PROFESSIONAL SUMMARY
Competent and detail-oriented logistics professional with expertise
in hazardous cargo, supplies management, data reporting, issues handling, and material transportation. Strong code of conduct and interpersonal skills to take prompt actions according to the complexity of assigned tasks.
EXPERIENCE
Dangerous Goods Specialist
September 2021 - Present CMA-CGM, Norfolk, VA
Export Premier Representative
June 2017 - September 2021 CMA-CGM, Norfolk, Va
Maintained compliance with all applicable national and international regulations such as IATA, IMDG, ADR, TDG and 49 CFR
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Provided expertise in handling, packaging, labeling and shipping of dangerous goods for international transportation
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Investigated potential violations of rules, regulations, policies, procedures or codes of conduct
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Verified documentation, implementation and communication of firm and regulatory policies and procedures
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• Processed hazardous export bookings.
Provided detail summaries of all hazardous cargo schedule to vessel planner for each vessel's call.
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Processing export orders-Coordinating the booking of export shipments, ensuring all necessary documentation is completed accurately, and communicating with various stakeholders to facilitate the smooth movement of goods
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• Handling customer inquiries.
Resolving customer issues: Addressing customer complaints, discrepancies, or delays in a timely and professional manner, and working collaboratively with internal teams to find solutions to ensure customer satisfaction
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• Trained new staff.
• Conducted daily and weekly reports of shipments.
• Managed three V.I.P customers.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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CONTACT
*********@*****.***
Portsmouth, VA 23703
SKILLS
• Customer Service
• Collaborative
• Problem Solving
• Analytical
• Material shipment coordination
ANNE FRAME
Main Control Supervisor
January 2017 - June 2017 Juvenile Detention Center, Newport News, VA
Juvenile Detention Specialist
August 2013 - January 2017 Juvenile Detention Center, Newport News, VA
Committed to delivering excellent customer service while working in a fast- paced environment
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I effectively coordinated and managed the scheduling of staff members, ensuring optimal coverage and efficient utilization of resources
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I conducted vigilant surveillance and oversight of activities through the use of cameras and intercom systems, ensuring the safety and security of the premises at all times
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Monitored and operated specialized equipment such as visual monitors and touch screen control system; and logs all movement to include: Staff, inmates, and members of the public, within and outside the jail
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Notified relevant parties of emergencies, ensuring swift and effective response to critical situations
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• Maintain keys and key log in the control room.
Ensured all control room equipment is operable;reports maintenance problems as necessary
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• Operate visitation for juvenile detainees.
Maintained accurate records of all interactions with detained juveniles and their families
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Monitored the activities of juvenile detainees in both indoor and outdoor setting.
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Collaborated with other staff members to develop strategies for managing difficult behaviors exhibited by detained juveniles
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Developed and implemented individualized behavioral plans for detained youth.
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• Completed daily reports.
• Issued clothing, supplies, and other authorized items to detainees. Created a safe environment conducive to learning through positive reinforcement strategies such as reward systems
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Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts.
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EDUCATION
Bachelor of Arts (B.A in Sociology, Criminology
May 2010
Christopher Newport University, Newport News, VA
REFERENCES
References available upon request
Contact this candidate