Customer Service Representative
Resume:
JEWELLABENTINCK**@
GMAIL.COM
JB
OBJECTIVE
Impassioned and dedicated
social professional with
remarkable analytical
problem-solving and decision
making abilities. Striving for a
career advancement and a
challenging environment to
enhance, learn and grow.
SKILLS
Leadership Experience
Communication
Decision making
Self-motivation
Work ethic
Accounting and bookkeeping
Multitasking
Positivity
Customer service
Attention to detail
Rapid learner
Adaptability
Punctuality
JEWELLA BENTINCK
1240 ROSSITER AVE, BALTIMORE, MD 21239
*****************@*****.***
EXPERIENCE
RECEPTIONIST• ACHIEVEMENT FIRST ACADEMY• OCT 2018 – FEB 2021
Answer the phone in a timely manner and direct calls to the correct offices.
Complete procedures when Guests arrive and leave.
Greet clients as soon as they arrive and connect them with the appropriate party.
Deal with bookings by phone, e-mail, letter, fax or face-to- face.
Handle incoming and outgoing mail.
Enter customer data and send correspondence.
Deal with complaints or problems.
Check visitors in and direct or escort them to specific destinations.
Schedule and confirm appointments and maintain event calendars.
TEACHER ASSISTANT• ARTURO A. SCHOMBURG SATELLITE
ACADEMY BRONX• JAN 2017 – JUL 2018
Help Teachers prepare lesson plans.
Assist teachers with various tasks, like grading assignments and informing parents of their children’s progress.
Help students adjust, learn and socialize and report to teachers about possible behavioral issues.
JB JEWELLA BENTINCK
2
Work with smaller groups of students for remedial teaching or reinforcing the learning process.
Track student attendance and class schedules.
Review material taught in class with individual students with learning challenges.
Make sure classrooms are safe and tidy before classes start.
CUSTOMER SERVICE REPRESENTATIVE•BURLINGTON • JUN 2016 – NOV 2016
Handle customer complaints, provide appropriate
solutions and alternatives within the time limits; follow up to ensure resolution.
Meet personal/customer service team sales targets and call handling quotas.
Provide accurate, valid and complete information by using the right methods/tools.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Generate sales leads.
Build sustainable relationships and trust with customer accounts through open and interactive communication. Warehouse Worker (stocker)- CCL company-11/2/2022- 01/29/2023
• Inspect inventory for damage or faults
• Ensuring processing efficiency
• Keep accurate records and reports
• Loading and unloading boxes
• Working on machine or operating on machine(dealing with paper)
• Ensuring cleanliness, tidiness and safe
Cashier-ZARA (clothing store) 02/5/2018-08/25/2019
• Selling and restocking merchandise
• Greeting and assisting customers
• Ensure complete efficiency when opening and closing cash desk procedures.
• Complete other tasks as necessary to support the overall store
• Process sales, refund accurately and quickly in all payment methods Sales associates-Burlington coat factory -12/4/2016-09/2/2017
• Maintaining a clean and organized sales floor
• Attach donuts to clothes on rack
• Check fitting room
• Performing other tasked that was asked from manager time to time Whole foods-(In store shopper )-09/14/2020-12/5/2020
• Preparing customers prime order
• Shop for food products throughout the store (ambient/dry/frozen/cool
• Response to customers inquiries and concerns
• Resolving customer complaints by replacing or simply saying a item is out of stock
• Fast working environment (work quickly and finish on or before time Comforcare-( Home health aid)-09/1/2021-09/20/2021
• Accompany & Constant supervision for elderly dementia woman
• Needs companionship and remind her to eat her food at the exact right time
• Put her to bed early
JB JEWELLA BENTINCK
3
EDUCATION
Arturo A. Schomburg Satellite Academy Bronx – NYC
2017
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