Customer Service School District
Resume:
JOANIE LEEANN ROYBAL
Santa Fe, NM 87507
OBJECTIVE
To promote prompt and courteous customer service to all customers, so that customers are treated with respect, importance and value.
WORK EXPERIENCE
New Mexico State Department of Education
Santa Fe, NM 87501
Education Administrator A (September 2007 - Present)
Work with school Districts in the area of General Supervision, compliance, and monitoring of the 40th, 80th, 120th End of Year data reporting periods, to ensure compliance with Education Performance Plans (EPPS), provide general supervision and technical assistance to school district and parents to ensures compliance with Federal and State rules pertaining to the Individuals with Disabilities Act (IDEA) for all children with disabilities. Coordinate, facilitate and schedule professional development for the Mediators and Facilitators (Facilitated Individualized Education Program - FIEP). I make sure that mediation/FIEPs are available to all parents and school districts, in addition to providing training and guidance to the mediators and facilitators, in coordinating and scheduling mediations/facilitations, professional development and billing requirements. Address concerns and short comings of the mediators and facilitators by addressing concerns/issues and collaborating with ways to correct the problems/issues within the FIEP/Mediation process/performance through professional training and developing additional knowledge and skills. Draft the Request for Applications (RFAs) for both groups. Review and monitor the Individuals with Disabilities Education Act (IDEA) Applications submitted by the Local Education Agencies for completeness and accuracy according to budgetary guidelines. As the Parent Liaison for the Special Education Bureau, I provide technical assistance, information and options to parents in helping them work through disputed issues between the parent and the school district. Represented NMPED-SEB in the NMDDPC, Guardianship Advisory Counsel, in planning and implementation of programs involving the developmentally disabled population.
Community Options
Santa Fe, NM 87501
Community Support Staff (May 2013 – Present)
Promote the overall physical and medical care of four adult males within a 24-hour home who have a wide range of disabilities, ensuring that they are safe, cared for medically and physically and continue to have choices. I provide direct care assistance, staff mentoring, and support to the clients and fellow staff members in the home, ensuring that the clients we provide care for choose how they want to live their daily lives, and have the assistance and support needed to pursue their dreams and goals. We provide care to several Jackson Class Clients.
The Dream Catcher Theatre
Espanola, NM
Assistant Manager (June 2006 - August 2010)
Supervised and trained 10-12 employees in the theatre to promote professionalism and customer service. Trained employees in ticketing and promoting prompt and courteous customer service, presenting a professional appearance, and operating the projectors with the utmost care, with the goal of ensuring the customers were satisfied with the service and likely to return. Mentored and supported employees to do the best job they could and continued to improve their work performance.
New Mexico State Human Services Department
Santa Fe, NM 87501
Program Manager (April 2005 - September 2008)
Managed and monitored the 1115 Family Planning Waiver as required by the Centers for Medicare and Medicaid Service, Midwives, Pregnancy-Related, Reproductive, Pregnancy Termination, Vision, Hearing and related programs. Developed and implemented program policy and billing instructions, worked with Medicaid clients and providers to improve and facilitate the quality and outcomes of services to clients and providers according to Federal and State regulations.
New Mexico State Department of Education
Santa Fe, NM 87505
Staff Development Specialist (June 2002 - April 2005)
Coordinated and facilitated meetings, conferences and trainings Statewide for food service directors, cafeteria staff, and schools pertaining to nutrition program regulations, National School Lunch Program, School Breakfast Program and Summer Feeding Program, etc. Trained on food production records, verification and severe need for all schools and personnel Statewide. Provided technical assistance and support to schools and staff. Composed and develop the !Core! quarterly newsletter. Maintained the Student Nutrition Program Unit library and references.
New Mexico State Children, Youth and Families (CYFD)
Santa Fe, NM 87502
Planner (August 1999 - June 2002)
Facilitated and monitored compliance with the requirements for the Federal CAPTA CAN Grant designed to facilitate the prevention and intervention of adult and child abuse, neglect and exploitation Statewide. Coordinated collaborative efforts within communities, conduct child abuse prevention training, facilitate community involvement (contracts), designed promotional materials, coordinated with Adult Protective Services to implement, preventive child and adult abuse prevention programs. Represented CYFD and trained the public's in the awareness of programs and services that CYFD offers in reducing both child and adult abuse. Coordinated training at the Regional Early Child Education Session on child abuse prevention intervention.
Staff Development Specialist (July 1997 - August 1999)
Coordinated and conducted extensive recruitment activities for foster and adoptive parents in the Santa Fe, Pecos, Pojoaque, Edgewood, Espanola, Los Alamos, and Taos. Coordinated with health organizations, radio stations, newspapers, local community organizations (Boys and Girls Club, Monica Roybal, Rotary Club, churches, and schools), to increase the number of foster parents in the Santa Fe area. Emphasis was to recruit foster parents in the northern part of the State. Conducted FACES Orientation training to train prospective foster and adoptive parents. Developed monthly foster parent newsletters, brochures, flyers, information and support . Maintained active list of foster parents and prospective foster parents. Updated FACTS computer system by updating inquiries for both foster and adoptive parents. Initiated the photography of children and youth available for adoption and fostering in the CYFD system.
Youth Shelters and Family Services
Santa Fe, NM 87505
Youth Care Worker/Residential Care Worker (LOP/TLP) (May 2000 – 5/2011)
Worked with at-risk youth in a transitional shelter to provide a safe and nurturing home-like environment in an independent living program. Provided guidance through structured and supervised activities youth ages 12-21 years olds (mentor in life skills, such as, job search, leisure activities, cook, clean, recreation, medical/hospital care, etc.). Trained fellow staff and coworkers. Empower youth to be self-assertive, independent, and skillful.
New Mexico State Department of Health
Santa Fe, NM 87501
Public Health Nutritionist (Women, Infants and Children) - (August 1997 - May 2005)
Certified clients for WIC services according to State and Federal regulations to English and Spanish participants (2,500 caseload). Conduct facilitative nutrition education classes. Provide nutritional recommendations after participants were certified. Maintained confidentiality on client contacts.
Bureau of Land Management
Santa Fe, NM 87501
Accounting Technician (Accounting Section) (1983 - 1995)
Verified, receipted and balanced accounts receivable using FACS System. Maintained accounts receivable, balanced monthly/yearly reports, processed refunds, transfers, debit vouchers, and journal vouchers. Entered initial case abstracts for oil and gas leases, mineral cases, mining claims, OG assignments, etc. Provided courteous customer service at all times.
Public Contact Representative (Public Information Section)
Provided technical assistance to the public, researched and interpreted land information within survey, field notes, historical documents, maps for Federal, State and private land. Utilized automated systems such as, ALMRS, ABSS, FACS, MCRDS to provide current status on land/lease information.
Legal Clerk (Lands and Oil and Gas Unit)
Updated oil and gas leases utilizing ALMRS and ABSS systems. Typed correspondence, leases, reports, oil and gas lease assignments. Prioritized clerical functions to accommodate special assignments and eliminated backlogs.
Legal Clerk (Mining Unit)
Abstracted, entered, and verified case abstracts for solid and oil and gas leasable mining cases using ALMRS, ABSS, SLMS and MCRDS Systems. Processed lease changes. Prioritized clerical duties. Processed record title assignments for pre-adjudicative work experience.
Clerk Typist (Mineral Leasing Unit 1)
Typed all correspondence from draft material, ensuring accuracy, proper format and enclosures. Trained new clerical staff. Prepared time sheets. Generated official lands available list and results for oil and gas lease sales held quarterly.
New Mexico Veterans Administration
Albuquerque, NM
Clerk Stenographer
Typed and prepared official documents related to personnel actions. Fingerprinted new employees. Verified employment for VA employees. Performed clerical tasks as assigned.
Bureau of Land Management
Santa Fe, NM 87501
Clerk Typist (Mineral Leasing Unit 1)
Performed and prioritized clerical duties such as typing oil and gas leases, lists, results, answered the telephone, ordering supplies, xeroxing and filing.
EDUCATION
1991 Associate of Arts in Biology - Santa Fe Community College
1995 Bachelor of Science Nutrition/Dietetics - University of New Mexico (UNM)
2003 Master's Degree at UNM in Bilingual Special Education (UNM), NMPED License in Special Education
SKILLS
Training in Community Support Staff (April 2014), Nutritionist with WIC (Women, infants and Children), operate PC, Lay Health Educator (Breast Cancer - Prevention), facilitative health educator. Breast-feeding Liaison (District II), Diabetes Lay Health Educator Training 11/97 and CORE (Social Worker Training), 7/1998-3/2000 Foster &Adoptive Parent Recruiter.
VOLUNTEER ACTIVITIES
Project Share (1991), Kitchen Angels (1996), Folic Acid Booth (1997), Reading Buddies (1998), Boy's and Girls Club Coach (girls basketball), 1998 Gonzales Elementary School basketball and drill team coach. 11/00 - Present volunteer at Santa Fe High tutoring for study skills class. (2002-2003) Governor Appointed to the New Mexico Traumatic Brain Injury Council, Practicuum at Santa Fe High School (Linguistics) (1/2003-6/2003), (Current) UNM-Parent Advocate on Children w/Disabilities
REFERENCES
Dr. Alexandra Bakos, 505-***-****, Annjeanette Torres 505-***-****, Virginia Alcon 690-7590, Tessie Anchondo 505-***-****.
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