Customer Service Representative

EMILY OVIEDO

ad5q9l@r.postjobfree.com 832-***-****

Houston, TX 77028

-Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

-Skills

• Account updating

• Consultative Sales

• Inbound and Outbound Calling

• Data Collection

• Paperwork Processing

• Service Upselling

• Customer Service

• Shipping and receiving understanding

- Experience

Customer Service Representative PLS Check Cashers - Houston, TX 12/2022 - 12/2024

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Gathered customer feedback through surveys and used the data to improve customer service.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education and Training

Sealy High School Sealy, TX

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