LaShanda Taylor
***** * ****** ****** **. Apt.Z**2
Litchfield Park,Az. 85340
Mobile: 708-***-**** ad5q9h@r.postjobfree.com
Summary
•Experienced supervisor with a proven track record of managing teams and achieving goals.
•Oversee daily frontline operations for a major transportation company.
•A proven track record of identifying opportunities to optimize workflow.
•In depth knowledge of building expectational customer service experience through engagement, attitude and service.
Skills
Time management
Critical thinking
Interpersonal relationships
Conflict resolution
Mentorship
Adaptability
Extensive knowledge of traffic rules and regulations
Proficient in Microsoft office
Relevant Work Experience
National Express LLC
2005 W 43rd St
Chicago IL 60609
Dispatcher Supervisor
•Managed a team of 25+ dispatchers.
•Coordinated daily workflows, scheduling and payroll.
•Provided expectational customer experience by identifying resolutions to escalated issues.
•Determined the most appropriate traffic routes for drivers.
•Evaluated and adjusted routes based on daily needs, available staff, traffic hazards and weather conditions.
•Responded to emergency calls, facilitated emergency response networks and coordinated mechanical service repairs.
Driver
•Mentored new hires.
•Inspected vehicle before and after trips and reported problems to maintenance.
•Provided safe and reliable transportation service to customers.
•Utilized vehicle equipment, including wheelchair lifts, radios and emergency equipment.
•Provided high-quality customer service to optimize customers’ experience.
•Maintained a cooperative attitude with supervisors, customers and fellow employees.
•Prepared vehicle for inclement weather conditions, including cleaning or scraping windows, fueling vehicle and applying tire chains.
Education
High School Diploma
Creiger Vocational High school
06/2008- 09/2023
09/2003-06/2008
06/1992