Customer Service Nursing Assistant
Resume:
Amber Parham
ad5q8f@r.postjobfree.com 317-***-**** Indianapolis, IN
SUMMARY
Seasoned professional with 16 years of experience seeking a Claims role; adept in claims processing, documentation, and vendor performance monitoring from tenure as Default Claims Specialist. Skilled in customer service, problem resolution, and communication, with a strong ability to manage complex tasks efficiently. Proven track record in ensuring accuracy and compliance within claims and post-sale activities. WORK EXPERIENCE
CareStaff Partners Indianapolis, IN
Certified Nursing Assistant Aug 2018 - Present
• Provide comprehensive personal care, including assistance with bathing, dressing, and grooming, adhering to individualized care plans.
• Maintain resident safety and promote well-being through vigilant oversight and responsive care.
• Conduct routine health monitoring tasks, such as collecting specimens, recording patient weights, and measuring vital signs.
Around the Clock Mooresville, IN
Certified Nursing Assistant Aug 2009 - Present
• Deliver high-quality personal care, ensuring adherence to individualized care plans that promote residents' dignity and independence.
• Conduct essential daily living assistance, including bathing, dressing, and grooming, prioritizing comfort and client preferences.
• Accurately record patient vital signs and collect specimens, contributing to the effective monitoring of resident health status.
Carrington Mortgage Indianapolis, IN
Default Claims Specialist Nov 2016 - Jul 2018
• Conducted thorough daily reviews and follow-ups to ensure accurate and timely completion of all scheduled and outstanding steps in the foreclosure and claims processes, including post-sale activities.
• Managed comprehensive monthly reporting for various stakeholders, including investors, PMI, VA, and FHA, maintaining strict adherence to relevant guidelines and regulations.
• Monitored and evaluated vendor performance, reporting compliance issues to management, and maintained meticulous documentation and imaging of claims to support HUD audits. Elwood Staffing Indianapolis, IN
Default Claims Specialist Jun 2016 - Nov 2016
• Compiled and verified accuracy of financial claims, ensuring worksheet balances and adherence to established protocols.
• Managed documentation processes, including the retrieval and accurate entry of information from various online sources to complete claim files.
BCForward Indianapolis, IN
Customer Service Representative Mar 2015 - Oct 2015
• Addressed inquiries regarding claims, eligibility, and billing information, ensuring accurate and prompt responses to both providers and members.
• Analyzed and resolved customer requests by adhering to established guidelines, directing issues to the appropriate department when necessary.
• Demonstrated effective time management skills, working autonomously and collaboratively within a team to maintain a positive and confident service demeanor. The Mentor Network Indianapolis, IN
Certified Nursing Assistant Nov 2014 - May 2015
• Delivered compassionate care and support to adults with disabilities, ensuring their daily living needs were met with dignity.
• Managed medication administration, maintaining strict adherence to healthcare guidelines and patient care plans. Smart It Indianapolis, IN
Claims Aug 2013 - Jun 2014
• Addressed and resolved provider inquiries regarding Medicare claim filings, utilizing CPT, HCPCS, and ICD-9 coding systems to ensure accuracy and compliance.
• Maintained consistent, high-quality customer service, promptly addressing issues and communicating case status updates to ensure thorough and satisfactory resolution.
• Demonstrated exceptional multi-tasking abilities in a high-volume call center environment, effectively prioritizing tasks while navigating multiple software applications to enhance customer experience. Healthcare Support Carmel, IN
Customer Service Representative Nov 2011 - Jul 2013
• Addressed and resolved customer inquiries, complaints, and billing issues effectively, ensuring accurate and timely solutions.
• Enhanced customer satisfaction by providing prompt service and assistance, and actively seeking customer feedback for service improvements.
• Collaborated with team members to maintain a respectful, trust-based service environment, while upholding organizational values and demonstrating strong communication skills. AT&T Internet Services Indianapolis, IN
Customer Service Representative Oct 2007 - Oct 2010
• Addressed and resolved a wide range of customer inquiries, ensuring clear understanding and accurate capture of essential information to effectively troubleshoot internet service issues.
• Maintained professionalism during challenging interactions, promptly addressing customer needs and actively seeking feedback to enhance service quality and responsiveness. EDUCATION
Martin University
BS - Criminal Justice
Indianapolis, IN
May 2013
SKILLS
Experience Providing Customer Support in Busy Call Center Environments for Public Utility and Insurance Industry Employers • Highly Motivated • Excellent Communication Skills • Mastery of Microsoft Office Programs • Works Well With a Team
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