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Customer Service Medical Records

Arlington, TX
May 16, 2024

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Amiya Herman-Davis

Arlington, TX • 682-***-**** (c) •


•Bachelor of Arts degree in Psychology

•Good communication skills and the ability to work independently and in a team

•Over 5 years Customer Service Experience in Retail and Call Centre Operations

•Child-Care Director Certificate


Medfinity Health HEB Bedford TX June 30,2023-August 29,2023

Medical records/ scheduling Coordinator

●Maintaining electronic health records databases

●Compiling patient medical information and recording it electronically

●Transferring information from doctor's notes into a patient's medical record

●Communicating with healthcare professionals to obtain information or clarify patient diagnoses

●Verifying the accuracy and security of patient files

●Resolving health record discrepancies by analyzing the right information

●Maintaining compliance with legal requirements regarding patient health information

●Preparing statistical reports by summarizing census and healthcare reports

United Healthcare Group Irving TX

November 2020-May 2021

Patient Access Representative

•Interact with internal and external customers in a courteous manner in person and via telephone.

•Complete check in and check out tasks.

•Schedule new and existing patients

•Verify insurance and complete pre-authorizations and/or precertification of procedures.

•Answer back-line telephone calls, redirect calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail.

•Scanning of all patients’ (demographic) paperwork to patient chart and assist with batch scan filing.

•Establish and maintain effective working relationships with patients, employees, and the public.

EQ Healthcare Irving TX. October 2019 -May 2020

Intake Coordinator

●Obtain and input initial demographics for inpatient and outpatient pre-certification. Accurate documentation of information obtained.

●Responsible for professional interactions telephonically. Includes accurate communication of services requested.

●Screen calls appropriately and work with clinicians to ensure optimal turnaround times.

●Responsible for completing callbacks in an efficient manner

●Print, correct and forward reports requested to nurses or supervisor.

●Responsible for managing all clinical faxes and ensuring all regulatory timelines are met.

●Identification of any errors within multiple systems utilized and forward to supervisor as indicated.

Fidelity Investments Westlake TX April 2019-October 2019

Financial Services Associate

•Answering customer queries with a professional attitude and manner while adhering to measurable departmental goals.

•Processing transactions accurately.

•Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g.

•Computer systems, online resources, and business partner relationships.

•Actively participating in Quality Improvement Process

•Demonstrating excellent call handling skills, patience and respect with complex and non-complex calls

•Establishing rapport with customers, making them feel unique and valued.

•Completing Defined Contribution (401K) Plan Training and ongoing education and learning.

•Defining a problem clearly and raising concerns appropriately when necessary.

•Understanding that RSA's are "Fidelity's Voice to Our Customers".

Evolent Health Bedford TX September 2017 to June 2018

Customer Service Representative

•Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims.

•Analyze problems and provide correct information and solutions.

•Communicate monthly messages to providers on a specific need’s basis. Deal tactfully and empathetically with customers.

•Establish and maintain effective working relationships with physician office staff.

•Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.

•Multi-task and pay close attention to detail.


Assistant Store Manager Arlington TX October 2017-April 2018

●Executes customer service programs and Merchandise Presentation programs through Associate training and program supervision.

●Supervises and coaches retail associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor etc.

●Monitors the maintenance of Customer Service, Sizing and Markdowns to corporate goal. Merchandise Processing, In-Store Marketing and Store Appearance

●Urgently approaches processing merchandise to the selling floor within company timeframe. Ensures merchandise is presented and organized utilizing Ross Merchandising Philosophy and Guidelines.

● Ensures markdowns are processed according to policy on an accurate and timely basis.

●Maintains a high standard of house keeping with help of contracted maintenance personnel and Ross


Rue 21 Burleson TX October 2013 – July 2014

Assistant Manager

•Provide managerial, operational, and financial support to the Store Manager

•Drove and maximized store sales, control and minimize shrink, and control payroll within budget to achieve store goals

•Executed company directives for merchandise placement, visual displays, and signage as well as maintained company standards for cleanliness and organization within a store

•Ensured compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment

•Demonstrated exceptional customer service

•Supported the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers Achieved accuracy in executing markdowns, shipping, receiving, and cash control

Sprint Fort Worth, TX October 2011 – May 2012

Customer Service Representative/Sales

•Provided basic customer service for a high volume of primarily routine inbound telephone calls with the objective of extending contact to sell new or additional products and/or services while providing customer satisfaction and retention.

•Interacted with customers and company sales and/or service representatives to handle a variety of functions. Answers non-technical questions regarding company products and determine the status of returns, repairs, replacements, orders, delivery and schedules.

•Maintained records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems.

•Answered billing questions, took orders by telephone and correspondence from customers and representatives.

•Responsibility for closing sales


McNeese State University Lake Charles, LA August 2006 – May 2010

Bachelor of Arts - Psychology

North Crowley High School Fort Worth, Texas August 2001 – June 2005


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