Customer Service Representative

Mary Frampton

Newport, PA *****

ad5q7a@r.postjobfree.com

+1-717-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

infocision - Remote

September 2023 to Present

Ssp

UCP Central PA - Camp Hill, PA

November 2021 to July 2023

• I have worked closely with an individual with autism, providing compassionate and personalized support.

• Assisted themwith daily needs including medication administration, showering, and feeding.

• Implemented individualized care plans to ensure the individual's safety, well-being, and independence.

• positive and inclusive environment, promoting social and emotional growth. Customer Service Representative

Delta Dental - Mechanicsburg, PA

March 2022 to November 2022

• My primary responsibilities included verifying insurance for both providers and customers. This involved confirming the coverage details and benefits associated with each plan. Additionally, when customers inquired about copays, I would provide the necessary information and explain the intricacies of the various dental plans to members.

Patient Service Representative

UPMC - Harrisburg, PA

January 2021 to April 2021

• My primary responsibilities included checking patients in and out for their appointments. This involved verifying patient information, collecting necessary paperwork, and ensuring a smooth registration process.

• I assisted patients by escorting them to the doctor's rooms, where you would take their blood pressure and pulse readings. You also weighed patients to update their medical records accurately. Server

Newport family restaurant - Newport, PA

November 2019 to January 2021

• My primary responsibilities included providing excellent customer service to guests. This involved greeting guests as they arrived, seating them at their tables, and ensuring their overall satisfaction throughout their dining experience.

Education

Some college in Medical Office Management

ICDC College - San Francisco, CA

January 2015 to October 2015

Skills

• Vital signs

• Nursing home experience

• Dementia care

• Alzheimer's care

• Patient care

• Home care

• Special needs

• Developmental disabilities experience

• Assisted living

• Direct support

• Caregiving

• HIPAA

• Autism experience

• Senior care

• Cleaning

• Medication administration

• First aid

• Hoyer lift

• EMR systems

• Behavior management

• Meal preparation

• Resident's rights

• Medical Office Experience

• Medical Records

• Epic

• Microsoft Word

• Medical Scheduling

• Insurance verification (3 years)

• Medicare (1 year)

• Epic

• HIPAA

• Typing

• Leadership

• Google Docs

• Vital signs

• Customer service

• Medical terminology

• Windows

• Computer skills

• Microsoft Office

• Microsoft Powerpoint

• Sales

• Microsoft Outlook

• Communication skills

• Call center

• Organizational skills

• Phone etiquette

• Front desk

• Help desk

• Data analytics

• Home care

• Analysis skills

• Negotiation

• Continuous improvement

• Customer support

• Technical support

• VPN

• Zendesk

• Documentation review

• Medical coding

• Software troubleshooting

• Salesforce

• Microsoft Excel

• English

• Live chat

• Outbound calling

• Time management

• Search engines

• iOS

• Research

• Microsoft Windows Server

• Microsoft Access

• Microsoft Word

• ERP systems

• Math

• Hospitality

• Medical office experience

• EHR systems

• Basic math

• Medical billing

• Remote access software

Certifications and Licenses

CPR Certification

August 2023 to August 2025

First Aid Certification

Driver's License

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