Office Assistant, book keeping, accounting, organized cx serv

PO BOX ***, Remington, VA ***** ● (Cell) 540-***-**** ● ad5q70@r.postjobfree.com

Cynthia Dawn Parker

Objective

Seeking a new position as remote Office Assistant. I will offer long term experience and commitment in all aspects of office operations and systems for the good of the company. I look forward to discussing how my skills, attention to details and a cheerful outlook, dependability as well as a friendly personality will contribute to the continued success of Massage Therapy Concepts.

Experience

July 2020-Present AmeriGas WFH-remote

Customer Experienced Advocate-CXA

Managing incoming calls and customer service inquires, assisting customers with billing questions, assisting with AG contracts, placing orders and solve problems.

Dispatching deliveries

Strong ability to work productively without direct supervisor, while providing the WOW factors to the AG family of customers. Ability to work in a group setting yet having the ability to use the resources available through KB articles as well as retaining and applying the knowledge gained from training and experience.

Ability to listen, validate concerns as well as empathizing with the problem at hand while providing reasonable solutions.

CRM, SAP fluent. Up to date with policy and procedures. LMS courses update and current

Ability to remain calm and reassuring in the event of an emergency. While capturing pertinent information from the customer and offering guidance while reading the safety instructions.

Outstanding ability to adjust to change while focusing on the AG advantages.

Detail oriented and extremely organized. Paying close attention to details. Ability to provide follow ups with customers, while following through on requests.

Current CDL License

January 2019-July 2020 AmeriGas Warrenton, VA

Customer Relations Representative-CRR

Managing incoming calls and customer service inquires, assisting customers with billing questions, as well as placing product orders.

Listening to customers to resolve issues, paying attention to details.

Remembering the customer’s name when speaking with them.

Creating new accounts and setting up appointments for service inspections.

Reaching out to customers struggling financially, offer payment arrangements such as a payment plans or possibly offer a GPP program.

Organized schedule to complete tasks with customers and follow up if needed.

Process daily service work, for the service department.

Enter all meter reads for billing.

Ability to remain calm and answer the customers questions should there be an emergency, reach out to the service tech with detailed information, following up with the customer later to answer any additional questions.

Ability to work independently as well as a part of a team.

AR reports, collation reports

October 2010- January 2019 FCPS-Transportation Warrenton, VA

Public School Bus Driver

●Safety checks for faulty equipment before each route

Driving special needs children, paying special attention to their individual needs. Making sure their commute is a safe and healthy as possible.

●Ability to communicate with children, parents and staff in order to keep the bus manageable

●Maintain records and be organized in remembering names, faces and locations

Excellent communication skills with parents, teachers and community

●Ability to hold a CDL licenses, still hold CDL license.

March 2009- June 2010 Patriot Harley Davidson Fairfax, VA

Administrative / Receptionist

●Handle multi-phone line system, page messages to necessary parties, excellent customer service skills.

●Greet clients as they arrive, collect needed information to provide each with excellent service

Data entry, scheduling and updating classes, setting up parties for the public to attend. Proficient in word, Microsoft excel, publisher and power point.

●Mail distribution within business operation and email inquiry follow up to customers

February 2008 –August 2008 Hunter Company of WV Hedgesville, WV

Sales Agent / Land Consultant

●High volume land development and sales position including financial qualification of clients

●Conducted property tours of open land, performed qualification calls to determine & satisfy customer request with property available

●Wrote sales contracts, worked with Plats & Topography Maps to provide detailed opportunities and amenities to perspective clients.

2002-2007 Century 21 Realty ●●Re/Max Enterprises Berkeley Springs, WV

Office Manager / Receptionist / Real Estate Agent

●Full time Office Manager / Receptionist worked part-time as agent

●Created weekly, monthly ads, forms, scheduling and calendar of events for 12 agents

●Multi-phone lines, ordered and maintained office supply inventory

●Ordered inspections and services needed to complete the real estate transaction for settlement

C. Dawn Parker

PO BOX 335, Remington, VA 22734 ● (Cell) 540-***-**** ● ad5q70@r.postjobfree.com

Contact this candidate