Customer Service Sales Representative
Resume:
Anqwanisha Gonzalez
Copperas Cove, TX *****
ad5q6m@r.postjobfree.com
I’m Certified to drive the Conestoga forklift forwards and backwards I have never had any injuries or complaints or accidents.
Authorized to work in the US for any employer
Work Experience
Inbound Customer Service/Sales Representative
Ecco Group USA - Copperas Cove, TX
Present
I dial out the numbers on the account when I get a answer. I stayed my open script and advised this call may be recorded for quality purposes. I confirm who I am speaking with and advised the customer. The reason that I’m calling I stayed my opening pitch if the customer likes what I said, we move forward with the call and confirm Address, phone numbers and emails customer Provides payment information I take the payment submit the case close the account with my closing pitch disposition, the call and move to the next call, while providing great positive customer service, and if customer is not interested, I stay my closing pitch and I disposition the call accordingly. Collections Representative
Toyota - Copperas Cove, TX
September 2022 to November 2024
I take outbound calls through the automated system, I know how to work seals force, i take payments, advise due date, I read off of Scripps, I know how to work a computer, provide good customer service and show empathy to everyone I speak with.
Assistant General Manager
Churches chicken - Belton, TX
January 2021 to November 2022
I make schedule, I check variance, gross, net pay the store made for the day, I run all shifts I stock, prep, and cook, I’m certified in everything, I count safe and register at the end of the day if something goes wrong I’m called, I work hard and I’m very reliable, and my customer service is awesome. Dispatcher
Tregon Trucking - Dallas, TX
January 2019 to July 2021
Booked loads/ dispatched as well as negotiating load pay, off the load board, did all the paperwork, taxes, DOT, IFTA, ext. worked off of a computer using windows and Microsoft word both open at the same time, i made sure everything was in order and on time, if it needed to be saved, copied, and printed after everything is done I stored away in filing cabinets, in the correct label folders. Account Representative
GC Services - Killeen, TX
February 2017 to December 2019
I would read my script at the beginning of a call, I made inbound, and outbound calls, Took payments over the phone With credit card or debit card, I advise customers of due dates, I also helped extend due dates if possible on the accounts reminded customers of late fees I showed empathy to the customers, and over all I provided great customer service.
Truck Loader/ Package Handler
Lyneer Staffing Solutions - Dallas, TX
February 2017 to November 2018
I scanned packages with the scanner, placed packages on the pallets in the right order then after pallet was built I wrapped the pallets use the pallet jack to load on the trucks. Merchandiser
Glazers Beer & Beverage - Odessa, TX
February 2016 to November 2018
I restocked shelves with beer, I made sure everything was rotated and in the right order, I stocked cold boxes and freezers, i was provided with a company commercial vehicle and made sure I drove it safely and responsibly, I provided great customer service to management and customers. Stocking/Receiving/ Temp
Lowe's Home Improvement - Killeen, TX
June 2017 to December 2017
And make sure the lock on the back of the truck that we are receiving has the correct lock number I’ll cut the lock with bolt cutters open the truck unload all boxes and placed them on pallets in the correct section where the pallet will be going out if you need it I am forklift certified I will get on the forklift and unload pallets and take them out to lumber or wherever they belong once we are done unloading the truck and having all the boxes placed on the correct pallets we take the pallets out to the floor using the pallet jack once we are done we clean .
Packaging
JP - Lake Worth, TX
January 2016 to October 2017
I sealed packages of candy with the package seal machine, I made sure that all seals were tight and then I send them down the line and put them in to boxes with 4 and I would place them on a pallet and send them of for shipping.
Shift Leader
Church's Chicken - Waco, TX
January 2015 to June 2017
Opened the store, made sure all money was counted correctly and dropped in the safe, made sure my count was correct on my meat and all supplies, I unloaded toe trucks and made sure there was damage done to any boxes or I would send them back, made sure all food was prepared correctly befor open time, made sure my store was clean and all my employees were washing hands correctly and provided great customer service.
Housekeeping
Hampton by Hilton - Odessa, TX
March 2012 to October 2014
Clean rooms, restock all supplies, made beds with clean linen, cleaned bath rooms, vacuumed rooms and hallways.
Education
GED
Vista Ridge High School - Cedar Park, TX
August 2007 to March 2012
Skills
• Load & Unload
• Forklift
• Pallet Jack
• Warehouse Experience
• Packaging
• Shipping & Receiving
• Freight Experience
• Order Picking
• Logistics
• Commercial Driving
• Commercial Vehicle Experience
• Box Truck
• Dispatching
• Route driving
• Microsoft Office
• Delivery driver experience
• Security
• Customer service
Certifications and Licenses
Food Handler Certification
Forklift Certification
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