Medical Receptionist Nursing Assistant
Resume:
Shawnquitta Wright
Tuscaloosa, AL *****
ad5q5o@r.postjobfree.com
A Medical Receptionist with ten years of work, specializing in patient relations, HR administration, calendar management, and medical terminology. A proven track record of managing front-office operations in fast-paced clinical and hospital settings. Authorized to work in the US for any employer
Work Experience
Certified Nursing Assistant (CNA)
Heritage Health Care & Rehab - Northport, AL
September 2023 to Present
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor.
• Documents actions by completing forms, reports, logs, and records. CNA
Aspire of West Alabama transfer to Glen Haven (Travel) - Northport, AL June 2023 to August 2023
• Delegated CNA staff to understand infectious disorders and methodologies for infection control
• Educated patients and their families on the nature of their physiological disorders
• Ensured the observation of Privacy/HIPAA regulations by non-medical personnel
• Inspired empathetic care and compassion among staff and patients
• Directed a team of 5+ CNAs in the absence of the Nurse Manager without incident
• Introduced a scheduling system that improved patient comfort and medicine distribution. Key achievement:
• Implemented initiatives to reduce incorrect possible medication administration by 99.9%. Front Line Cashier
Walmart - Northport, AL
February 2023 to June 2023
• Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.
• Maintain order accuracy and timely fulfillment for to-go orders.
• Smile, greet, and thank customers with a positive attitude
• Stand for long periods of time while checking out customers quickly and accurately
• Keep your area clean and presentable
• Answer customer questions and help them with their needs
• Be available to assist associates across the store as needed PCA
Druid City Hospital (DCH) Regional Medical Center - Tuscaloosa, AL March 2022 to January 2023
· Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
· Assisted clients with daily living need to maintain self-esteem and general wellness.
· Assist with feeding and monitor intake to help patients achieve nutritional objectives.
· Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
· Assist with dressing guidance, grooming, meal preparation, and medication reminders.
· Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
Warehouse Associate/ambassador
Amazon Warehouse BHM1 - Bessemer, AL
June 2020 to April 2022
· Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
· Checked packages and merchandise for damage and notified vendors.
· Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
· Alternated goods in inventory by observing a first-in and first-out approach to keep shelves organized and stocked
· Inspected incoming and outgoing shipments to verify accuracy and prevent errors
· Consistently lifted materials weighing as much as 150 pounds
· Preformed safely around moving machinery
· Maintain orders for shipment by picking, packing, and labeling merchandise.
· Manage inventory control, such as stocking merchandise. Team Leader in Thigh Debone
Tyson Foods Incorporated - Vienna, GA
September 2018 to June 2020
· Made sure the company will succeed.
· Communicate with diverse teams/clients, build rapport and long-term relationships, and achieve client/ customer satisfaction metrics.
· Manage the team members to remove the center bone from the thigh portion of the chicken with a carving knife.
· Assured team members made meat skinless before packing it into trays to be labeled and shipped. Medical Receptionist
Valdosta Family Medicine Associates, P.C. - Valdosta, GA May 2017 to February 2018
· Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
· Organized paperwork such as charts and reports for office and patient needs.
· Support office staff and operational requirements with administrative tasks
· Coordinated patient scheduling, check-in, check-out, and billing payments
· Helping patients complete necessary medical forms and documentation Medical Receptionist
SENTA Partners - Valdosta, GA
May 2015 to May 2017
· Helping patients complete necessary medical forms and documentation.
· Taught patients about medications, procedures, and care plan instructions
· Obtain the client's medical history, medication information, symptoms, and allergies
· Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
· Document vital signs and health history for patients in clinic and hospital environments.
· Conducted patient scheduling, registration, and data entry for a medical office with 250+ patients, updated health records, and ensured compliance with HIPAA. Customer Service Representative - Call Center (Remote) ABC Company - Atlanta, GA
September 2012 to April 2015
• Interact with members via telephone to respond to inquiries, complaints, appeals, and/or grievances by state and federal compliance requirements and internal guidelines
• Answer a high volume of inbound calls
• Suggest and share ideas for system and process improvement
• Meet and/or exceed KPIs identified by the business
• Internal communications/requests - client, teams, and departmental
• Scheduling of meetings with the team and/or client
• Utilizing our applications for case research
• Ensuring all internal processes are followed as well as remaining HIPAA compliant
• Additional responsibilities within the scope of the position Independent Health Insurance Agent (Remote)
Assurance Health System - Atlanta, GA
January 2011 to August 2012
• Built trusting relationships with upset customers through active listening, empathy, and communication
• Studied Georgia Insurance Law and applied knowledge to solve customer problems
• Resolved detailed claims within an average of three days
• Worked on a rolling team of 20, covering additional claims when necessary
• Maintained an updated and thorough claims log, including dates, times, and summaries of customer conversations
• Assisted with training new hires
Education
Associate in Medical Administration Assistant
Ultimate Medical Academy Online - Tampa, FL
March 2020 to June 2022
Certificate in Early Childhood Education
Kaplan University-Online - Davenport, IA
March 2012 to April 2014
High School Diploma in General Studies
Wilcox County High School - Rochelle, GA
September 2009 to May 2010
Skills
• Office Administration
• Clinical Operations
• Medical Billing
• Patient Relations
• Calendar Management
• Scheduling
• Cash register
• Merchandising
• Sales
• Customer service
• Supervising experience
• Recruiting
• Microsoft Office
• Computer skills
• Analysis skills
• Leadership
• Accounts payable
• Home health
• Recreational therapy
• Care plans
• ICD coding
• ICD-10
• Accounts receivable
• Microsoft Excel
• Microsoft Word
• Medical office management
Certifications and Licenses
Medical Coding Certification
Additional Information
• Strong analytical problem-solving and decision-making skills
• Strong problem-solving skills and ability to think creatively to resolve issues
• Excellent telephone and PC/data entry skills
• Excellent communication and interpersonal skills
• Possesses strong work ethic and organizational skills
• Proficient typing skills; able to type with little to no errors
• Any prior experience with insurance claims billing and follow-up as per DHA guidelines
Contact this candidate