Client Experience Follow Up
Resume:
AUGUSTINE IDOWU EHIMIYEIN
CLIENT EXPERIENCE PROFESSIONAL
Professional Profile
A highly personable, resourceful and responsible client experience professional who is passionate about providing excellent exceptional service to clients and contributing to the successful operation of a company.
Personal Data
Sex: Male
Marital Status: Married
LGA: Owan West
State of Origin: Edo State
Nationality: Nigeria
Experience
2022- Till Date HEARTLAND ALLIANCE NIGERIA LIMITED
CLIENT EXPERIENCE ASSOCIATE
Drugs refill for HIV/TB clients
Organizing of OTZ/OVC enrollment and meeting programs.
Filling of TB register and ensure that all presumptive cases are well attended to.
Sending of presumptive cases to Dot
Assisting HIV/TB clients in getting the necessary care and treatment services.
Filling of care/support register and triaging.
Bringing back of Lost to follow up HIV/TB clients to care.
Documentation of tracking outcome of defaulters and lost to follow up clients.
Ensuring regular monitoring of clients adherence to drugs through phone calls.
Maintaining clients confidentiality and respecting their privacy.
Preparing Monthly summary Form (MSF)
Collating of presumptive cases from various departments and key them into the system.
Collect data from head of various departments and separate the presumptive cases from the non-presumptive cases, then forward it to the appropriate department for prompt action to be taken.
2021 – February 2022 ACHIEVING HEALTH NIGERIA INITIATIVE (AHNi)
CLIENT EXPERIENCE ASSOCIATE
Drugs refill for HIV/TB clients
Filling of TB register
Sending of presumptive cases to Dot
Assisting HIV/TB clients in getting the necessary care and treatment services.
Filling of care/support register and triaging.
Bringing back of Lost to follow up HIV/TB clients to care.
Documentation of tracking outcome of defaulters and lost to follow up clients.
Ensuring regular monitoring of clients adherence to drugs through phone calls.
Maintaining clients confidentiality and respecting their privacy.
2019- 2021 EXCELLENT COMMUNITY EDUCATION WELFARE SCHEME (ECEWS)
CASE MANAGER GENERALIST
Performed enrollment and initiation of HIV/TB clients into care.
Assisted HIV/TB clients in getting the necessary care and treatment services.
Refilled drugs for HIV/TB clients.
Monitored treatment adherence of HIV/TB clients
Brought back lost clients to follow up HIV/TB clients to care.
Documented tracking outcome of defaulters and lost to follow up clients.
Ensured regular monitoring of clients adherence to drugs through phone calls.
Maintained client’s confidentiality and respect of privacy.
2018 - 2019 CATHOLIC RELIEF SERVICES (CRS), Central Hospital, Benin City
Community Case Manager
•Assisted HIV/TB Clients in getting care and necessary treatments.
•Sexual Network Tracking (SNT)
•Filling of HIV Clients Tracking Tools
•Enrolled new HIV Positive Clients into care
•Ensured regular monitoring of Clients through phone calls.
•Ensured clients adhere to their appointment dates.
•Ensured that defaulters are sent to Adherence for proper counseling.
•Maintained client’s confidentiality and respecting their privacy.
Jan 2018 - Nov 2018 CATHOLIC RELIEF SERVICES (CRS), Central Hospital, Benin City
Data Entry Clerk
Data entry into any data entry software
Reviewed and sorted Data source documents for desk review and validation.
Worked closely with facility focal person on resolving documentation issues.
Provided general technical support.
2013 - 2017 SOUTH ENEGRYX
Administrative Officer
• Prepared Staff wages and worked directly with the personnel/HR department on site.
Referees:
DR. OMORODION IROWA
Consultant: Medicine and Surgery
University of Benn Teaching Hospital (UBTH)
Benin City
Phone Contact: 080********
DR. EHIGHA ENABUDOSO
Consultant: Obstetrics and Gynecology,
University of Benin Teaching Hospital (UBTH)
Benin City
Phone Contact: 080********
PROFESSOR J.I. MBEGBU, FNSA, FRSS
Professor of Statistics & Senior Research Fellow
University of Benin (UNIBEN)
Phone Contact: 080********
ad5q1w@r.postjobfree.com
15 Osarenren Street,
Iwogban Quarters,
Benin City,
Education
Academic Staff College of Nigeria
(A.S.C.O.N)
Grade “A”
2012
University of Benin, Benin-City
MBA
Masters in Business Administration
2007 - 2010
University of Benin, Benin-City
B.Sc. Industrial Mathematics
1998 - 2003
Bishop Ajayi Crowther Memorial College, Benin-City
Senior School Leaving Certificate
1990 - 1996
Trainings
Verbal Autopsy and Mortality Surveillance by Heartland Alliance Nigeria Limited, 2022
Open Data Key Questionnaire (ODK) by Heartland Alliance Nigeria Limited, 2022
Professional Memberships
Member Nigerian Institute of Management.
Member Nigeria Institute of Mathematics.
Core Proficiencies
Detail Oriented
Data Entry and Analysis
Customer Service
Soft Skills
Excellent Communication
Excellent Team player
Excellent Interpersonal skill
Able to work under pressure
Technical Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Hobbies
Playing Football
Table tennis
Karate (Yellow Belt)
Reading
Enjoy challenges
Travelling
Meeting new friends to discover new things for developmental growth.
Contact this candidate