Supply Chain Customer Service
Resume:
J. McGruder
Jerinise McGruder
Union City, Ga ***21
ad5q1p@r.postjobfree.com
Career Objective Overview
To secure a leadership position within a supply chain distribution or fulfillment environment that will utilize, challenge, and expand upon my experience while delivering above and beyond customer service at all times.
EXPERIENCE
DHL Supply Chain, Trane - Union City, GA
-Operations Supervisor July 2022 –
Present
Ensure that the warehouse operates at peak efficiency Develop warehouse associates to be well knowledges in the warehouse and
become future leaders
Train and manage the warehouse team to solve day-to-day operational issues
Oversee daily operations while controlling and managing successes included
creating productivity tracking reports for better work efficiency, and other
reporting tools to ensure a smooth operation.
Review and prepare workflows, staffing requirements, space allocations,
equipment layouts, and action plans that meet company standards for productivity, quality, customer service.
DHL Supply Chain, Keurig - Union City, GA
- Group Coordinator Lead November 2021 –
July 2022
Responsible for the supervision a team of 20-40 associates, including a tasker, shorts clerk and two clerical admin associates in day to day operations of a 3rd Party supply chain operation.
Successes included creating productivity tracking reports for better work efficiency, and other reporting tools to ensure a smooth operation.
Train and maintain building safety records to ensure adherence to safety standards, maintain a safety first culture. Ensure our associates understand the importance of building a strong team and developing positive relationship among management and associates.
Building and maintaining a Lean cultured environment for continuous improvement in every area of the operation.
Amazon Distribution Center - Des Moines, Iowa
- Operation Supervisor March 2021 –
October 2021
Ensure that the warehouse operates at peak efficiency Develop warehouse associates to be well knowledges in the warehouse and become future leaders
Train and manage the warehouse team to solve day-to-day operational issues
Oversee daily operations while controlling and managing successes included creating productivity tracking reports for better work efficiency, and other reporting tools to ensure a smooth operation. Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service Citi Trends, Des Moines, Iowa
- Store Manager January 2020 –
February 2021
Responsibilities:
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures
Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share
Conduct personnel performance appraisals to assess training needs Deal with all issues that arise from staff or customers Additional store manager duties as needed
EDUCATION QUALIFICATIONS
High School Diploma, North High School, Dmacc College- Des Moines, Iowa
PROFESSIONAL STRENGTHS & SKILLS
Customer service
Database entry
Scanning and copying
Attention to detail
Manhattan OS
Conflict Resolution
Budget Planning
Social Media
Math and computer skills
Fast Learner and always eager to learn
Organized
Microsoft Office proficient
Ability to work effectively in a group or independent Training
Marketing
Project Management
RF Scanning
Forklift
Retail
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