Hospitality Manager
Resume:
CARLA ALEJANDRA
BERMUDEZ
MONTALVO
HOSPITALITY
MANAGER
ad5q1o@r.postjobfree.com
PROFILE
Universidad Tecnologica Equinoccial
Hotel Management Engeneer
2010-2015
FOPE SCHOOL (Escuela de Formacioón
profesional de Eventos)
Certification of Wedding Luxury
Colletion
2018
CONTACT EDUCATION
SERVSAFE
Certification of Food Handlers
2020
Red Socio Empleo Ecuador
Certification of Excel
2021
Neetwork Bussines School
Field of Study: Master in Digital
Marketing and Web Analytics
2022
Marriott International
Certification of Sexual Harassment
and Occupational security
Professional in Hotel Business 2019
Administration, with 14 years of
experience in the hotel and tourism
industry, working for travel agencies, event
companies, boutique hotels, supporting
luxury hotel openings in Ecuador and
internationally working for hotels of
Marriott International in United States and
Puerto Rico.
The quality of the service we offer, is our
presentation letter, every detail
differentiates us and it allows us to be
remembered for the added value we
provide as people and as a work team. This
is an aspect that I have practiced daily
with every associate, guest and client I
have had the pleasure to work and serve,
demonstrating the love and passion that I
have for my profession and making myself
known as a responsible, honest, efficient
and effective person in everything I do.
WORK EXPERIENCE
TG Fridays. Quito- Ecuador
Management of restaurant
operations in coordination with the
instructions of the General Manager
and in accordance with the
standards of the chain.
Restaurant Supervisor
June - August 2022
CARLA ALEJANDRA
BERMUDEZ
MONTALVO
HOSPITALITY
MANAGER
ad5q1o@r.postjobfree.com
3300 North Elm Street.
SKILLS
Knowledge of hotel systems.
Canva.
Team Building
Time Management.
Public Relations.
Teamwork.
Leadership.
Effective Communication.
Critical Thinking.
Commitment to serve others.
Inglés
WORK EXPERIENCE
Oro Verde Hotels. Quito- Ecuador
To contact potential clients (travel agencies),
answer questions and solve problems related
to the chain s hotels.
Preparation of daily sales report and details
of indicators of the properties of the chain.
Entry data about the corporate and travel
agencies rates in opera system.
To provide negotiated rate agreements to
travel agencies.
To assit in the administrative projects of the
National Sales Director.
Administrative ans Sales Assitant
March - June 2022
Owner- General Manager
Solanum Restaurant. Quito- Ecuador
February 2021
CONTACT
IRENE LANDIVAR- ORO VERDE
HOTELS: +(593-*********
YVETTE NEVARES- DECANTER
HOTEL: +1-787-***-****
MARIA MONDRAGON- HOTEL RITZ
CARLTON SANTA BARBARA:
ESTEBAN GARCIA- MAMA CUCHARA
HOTEL: +(593-*********
CARLOS ROMAN- PANGEA
RESTAURANT: +1-787-***-****
MIRIAM BANCON- MIAMI MARRIOTT
BISCAYNE BAY: +1-786-***-****
LANGUAGES
Italian
Spanish
REFERENCE Decanter Hotel. San Juan-Puerto Rico
Welcome guest.
Check in- check out process, following the
established parameters.
Manage the department's petty cash.
Night audit process.
Inspect and audit rooms.
Manage GDS and Webpro reservation
systems.
Support the administrative area.
Manage and bill income from room charges
and other services provided during the stay.
Inventory management.
Customer service.
Front Desk Agent
september 2020 -January 2021
Hotel Ritz Carlton Santa Barbara - California
To review and propose new procedures, improvement processes in the IRD (room service) area, according to the chain parameters and standards.
To guarantee compliance with the performance standards of the work team in each area. To monitor and make necessary corrective actions regarding performance evaluations and compliance with company standards in terms of service, and response times by the work team. To prepare monthly performance and control disciplinary reports of the staff in charge. Schedule the work shifts of the staff in charge.
To prepare the monthly payroll (payment roll) of the work team. Monitor cash flow (petty cash).
To communicate new procedures, announcements, events, changes or ways of operating. To resolve complaints or specific requirements of guests and clients. Determine product supply and replacement needs for the correct operation of service in food and beverage areas.
To assign and track functions, verifying the compliance with them by the work team. Adequately manage and control the inventories of the different food and beverage areas. To increase the satisfaction and quality levels in the service of the work team. Food and Beverage Supervisor
June 2019 - March 2020
WORK EXPERIENCE
Hotel Mama Cuchara by Arthotels Ecuador. Quito-Ecuador Schedule planner.
Staff training.
Manage purchase and proper uses of assets.
Inventory management and daily control.
Respond to guest request and inquiries.
Supervise employee’s obligations, duties, revenue, schedule and attitudes. Check in- check out process.
Billing.
Collaboration in administrative activities and functions. Night audit process and Revenue management.
Front Desk Supervisor
August 2018 - June 2019
Hotel Mama Cuchara by Arthotels Ecuador. Quito-Ecuador Collaboration in the opening of new Ecuadorian brand of Luxury Boutique hotels. Creation of operation formats for the different areas of the hotel. Check in- check out process.
Informed guest about the hotel activities, request, inquiries. Creation of promotional packages.
Management in the process of selection and hiring of suppliers. Billing.
Collaboration in administrative activities and functions. Front Desk Agent
September 2017 - July 2018
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