Customer Service Program Coordinator

Darryn Coley

**** * ********** ** *****, AZ ***** 602-***-**** ad5q0y@r.postjobfree.com

Career Outline: A dependable solutions-based professional with excellent problem-solving skills. I have extensive customer service experience and strong attention to detail. I am a dynamic team player with a “can-do” attitude and exceptional communication skills.

Professional Experience

ICan Health and Services LLC – CHILDREN’S PROGRAM COORDINATOR August, 2022 - Present

develops programs for children and toddlers. Creating child-centered programs to educate and entertain children and infants. Evaluate children's participation in such programs, provides support, and works with parents to look after their children. ensures the health and safety of the participants, and connects the kids and parents to various support organizations to resolve issues and problems that may be encountered.

Design, implement, and oversee engaging and developmentally appropriate programs for children, fostering a supportive and inclusive environment.

Collaborate with a multidisciplinary team to assess and address the unique needs of each child, ensuring personalized care and support.

Coordinate and facilitate educational and recreational activities, promoting physical, emotional, and social well-being.

Conduct regular assessments to track children's progress and adjust programs accordingly to meet evolving needs.

Establish and maintain positive relationships with parents, providing regular updates on their child's development and involvement in the program.

Manage program logistics, including scheduling, resource procurement, and budget oversight, ensuring efficient and effective operations.

Collaborate with community partners and organizations to enhance program offerings and access additional resources.

Semitorr- INSIDE SALES REPRESENITVIE. Chandler, AZ August 2021-Present

Develops customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinates with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.

Provides pricing and delivery information.

Procures and maintains inventory. Monitors to ensure proper inventory turns.

Performs follow-up to ensure timely shipment of materials and customer satisfaction.

Maintains strong working relationships with vendors.

Resolves customer service issues. Tracks open sales orders.

Experience in Prophet21, Excel, Microsoft.

Grainger- Help Desk Representative. Tempe, AZ. July. 2016 -August.2021

Grainger is a broad line, business-to-business distributor of maintenance, repair, operating supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies along with services like inventory management and technical support.

Provide internal support on proper procedures and protocols

Properly manage escalated external calls

Provide internal & external email support

Performs routine account maintenance and customer payments

Provide customer quotes, & perform needs analysis by asking the right questions and making product suggestions

Experience using SAP, SOE, & Salesforce

Education & Credentials

High School Diploma

Troy Senior High School.

Troy, Michigan.

Reference’s available upon request. Thank you for your interest

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