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Customer Service Sales Associate

May 16, 2024

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Elainei Velez

Office work

Chicago, IL *****


Dynamic, responsible, with lots of initiative, committed and dedicated to my work. Can work with little supervision.

To obtain a job where I can use my knowledge and skills for the success of the company and acquire experience in my professional growth.

Willing to relocate to: Chicago, IL - Chicago, IL - Illinois Authorized to work in the US for any employer

Work Experience


Forman Mills - Chicago, IL

October 2019 to Present

Customer service front end

• Counted cash drawers

• Processed cash, check, or credit transactions with accuracy

• Handled returns and exchanges

• This was a temporary seasonal job

Food 4 less

Supermarket supervisor - Chicago, IL

March 2017 to July 2019

I was in charge of the operations from 4-2pm of making sure everything was full and put in place, I was doing scheduling and preorders and reorders for new products I was working most 40 hours a week and having reunions with other managers about progression and making better ratings of my department as a supervisor I was in charge of 3 other employees that worked with me under my authority. I loved this job as I learned more about growth and responsibility. Sales Associate

Solid Gold Jewelry - Chicago, IL

August 2017 to January 2018

Seasonal parttime job. Sales associate.

Security Officer

Securitas.Inc - Chicago, IL

October 2016 to January 2017

Following post orders, violence at surrounding. Escorting people out the building from NBC Micro Green

Shannendoah Grower - Harrisonburg, VA

March 2016 to August 2016

The commence of producing seasonings, product plants, organics implantation growths. Micro greens. English Teacher

My Learning and Educational Bilingual Center

2012 to 2015


Clerical Work

Salermo Insurance Agency - Elizabeth, NJ

2011 to 2012

Customer Service 908-***-****)

Clerical office work Insurance sales


Chaviano Institute - Mayagüez, PR

2007 to 2009

graduated. I was helping given classes on basic computer training and the systems we use how to send payments and how to use the correction of letters and prints, codification, archives, note pads, technologies a doctor related system etc.• Taught 1-10 students

• Taught class size of 20 students

• Recognized for teaching excellence

• Communicated instructional expectations to students

• Prepared and administered subject tests

• Achieved an average of 20 percent improvement on student exams

• Applied Behavioral Analysis (ABA)

• Responsible for instructing students with disabilities

• Chaperoned students

• Lead teachers and staff members to plan and schedule lessons promoting learning for all activities Education

Technical in Medical Secretary

Chaviano Institute - Mayagüez, PR

2007 to 2008

Associate in Management

Ramirez College - Mayagüez, PR

2005 to 2007


Educative Service Center - Mayagüez, PR



• Computer data entry (3 years)

• recepcionist (2 years)

• secretary (3 years)

• teaching (5 years)

• housekeeping (2 years)

• insurance sales (2 years)

• Sales (5 years)

• Manufacturing (3 years)

• Tutoring English (6 years)

• Officer (10+ years)

• Office Experience (4 years)

• Front Desk (2 years)

• Customer Service (10+ years)

• Spanish (10+ years)

• Administrative Experience

• English (10+ years)

• Multilingual (10+ years)

• Clerical Experience (5 years)

• Medical Terminology (2 years)

• Team Member (5 years)

Certifications and Licenses

science in Management


I studied science in Management it has to do with modifications, structure, accounting, investigations working directly with people,office and computer basics, managing my products, orders and recorders, having ethics towards others being responsible a self achiever more of a person. medical secretary


Codification, computer basics and programs, bilingual structure, office monitor, office working, scan, fax, copy, office multitask, setting up appointments, entering payments, dealing directly with the community, telephone answering etc.

high scool GED


This is my high school diploma when I graduted.


Customer Service Skills — Completed

January 2020

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: caac1d2fe5ef47aebe5b39722b8babe5eed53dc074545cb7

Scheduling — Completed

January 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: db04d6c2d2874569439508106609c98eeed53dc074545cb7

Filing & Organization — Familiar

January 2020

Arranging and managing information or materials using a set of rules. Full results: b8fc8451e853626df545103d55b02eb9eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information


* Fully Bilingual - English and Spanish and understand Portuguese

* Experience and knowledge in Teaching

* Experience and knowledge in Tutoring

* Knowledge of Computer Systems

* Knowledge in Administration

* Knowledge in Accounting

* Responsible and Punctual

* Management

* Customer Service Oriented

* Department Store work experience

- Assistant Manager / Cashier

- Sales & Customer Service

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