Team Lead Customer Service

Christi Sasser

Phone: 256-***-**** Email: ****************@*****.***

Team Lead and Customer Service Representative

Profile

Issue Resolution

Quality Control and Assurance

Trainer

Team Lead

Communications Expert

Microsoft Office Suite

Material Handling

Customer Service

Accounts Payroll Clerk

Multi-line phone system

Inventory Control

Family Counseling

Experience

GE Appliances Decatur Plant (Labor Source) Decatur, AL

Team Lead 09/2020 - 03/2024

Performed Team Lead duties

Filled as an Absentee Employee covering non-staffed positions when needed

Operated machinery

Trained employees

Followed SOP guidelines and protocols

Alerted upper management on delays, shortages, and errors

Quality Control and Assurance

Communicated with Shipping and Receiving Clerk

Stocked line with materials and goods

Operated industrial tools and equipment

Inventory Clerk

Corrected defects

Stamped, sealed, and approved final assembly

Wayne Farms Decatur Decatur, AL

Palletizer 10/2017 - 08/2020

Set up machinery to create labels

Tracked and kept up with paperwork before sending onto Shipping Department

Wrapped and sealed poultry within food safety guidelines

Followed state and federal food handling rules and regulations

Coordinated temperature by adjusting machines and recorded any discrepancies

Christi Sasser Page 2

Right At Home Huntsville, AL

Home Health Aid 05/2014 - 09/2017

Provided personal service to patients in need

Created, cooked, and baked meals meeting dietary standards

Administered medications directed by Doctor's

Setup and scheduled appointments

Provided transportation when needed

Cleaned and sanitized area

Bathed, clothed, and assisted in other areas

Counseled family members Assisted in final arrangements

Education

East Lawrence High School

Trinity, AL

High School Diploma

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