It Specialist Information Technology
Resume:
Skills
Experience
WARD CINNAMON
IT Specialist
***- ***-**** ************@*****.*** Douglas, AZ 85607 To obtain a job working in an information technology related field.
• Hardware and software maintenance and repair • Technical instruction
• Server setup and management • Management of SIS
• Technical knowledge of Windows Server • Linux and Unix systems Windows networking and management of
Microsoft domains
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• Database design and management
• Network installation
Advanced knowledge of Microsoft Active
Directory
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Programming in Java, Java Script, and Visual
Basic
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• Web design and content management systems
• Technical knowledge of Microsoft Office • Management of Cisco IP telephone systems Setup and management of pount to point
wireless networking
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• Setup and management of VMware Vsphere
• Router and switch installation and management • Web server technologies IT Specialist
THE CITY OF DOUGLAS, ARIZONA
September 2012 - November 2021
• Perform hardware/software repair and maintenance city wide
• Setup and management of Commvault backup software
• Responsible for all of the city's information backup
• Assisted in implementing long range wireless networks
• Active Directory and management
• Web page design and maintenance
• Management of Cisco based IP phone system and voicemail (Call manager and Unity)
• Office 365 Management
• Setup and managed Avamar Backup Solution
• Cisco Routers and Switches
• Provided technical support for users experiencing hardware or software issues.
• Developed and implemented system security policies for multiple networks.
• Deployed virtual machines using VMware vSphere technologies for business continuity purposes.
• Provided technical guidance to junior staff members on various aspects of IT operations.
• Maintained high availability services like DNS, DHCP and Active Directory Services. Resolved complex problems pertaining to networking protocols such as TCP and IP and Ethernet technologies.
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Computer and Network Technician
DOUGLAS UNIFIED SCHOOL DISTRICT
May 2011 - September 2012
• Repaired computers district wide.
• I assisted with troubleshooting Redline and Cisco wireless networking connections.
• Resolved networking issues related to IP addressing, DNS resolution and DHCP configuration. Assisted other departments with special projects that require knowledge of computer hardware and networking.
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• Created user accounts in Active Directory with appropriate permissions for access to shared resources. Provided technical support to end-users via phone or in person regarding hardware and software problems.
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Computer and Network Technician
THE CITY OF DOUGLAS, ARIZONA
January 2009 - January 2011
Designed, implemented, and manage the City of Douglas web page using the Drupal content management system
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• Perform hardware/software repair and maintenance city wide
• Assisted a four person team in two aerial fiber runs from city hall to both police and fire departments
• Interior network installation
• Assisted in implementing long range wireless networks
• Active Directory implementation and management
• Server setup and administration
• Assisted in the implementation of the Spillman database software at the
• Douglas police and fire departments
• Implementation and management of Incode Municipal software Computer and Network Technician
LINCOLN COUNTY BOARD OF EDUCATION, Stanford, KY
January 2006 - January 2009
• Perform administrative tasks for the Lincoln County School District network
• Perform hardware/software repair and maintenance district wide
• Manage STI database
• Manage Infinite Campus SIS software
• Give hardware and software support instruction
• Server setup and management
• Design and implement network infrastructure
Computer Lab Assistant
LINCOLN COUNTY MIDDLE SCHOOL, Stanford, KY
January 2003 - January 2006
• Assisted students and staff with hardware and software issues
• Technical instruction
Education
Volunteer Experience
• Managed a lab network of 60 computers
• Performed all hardware repairs and software maintenance for the lab Computer Lab Assistant
SOMERSET COMMUNITY COLLEGE, Somerset, KY
January 2001 - January 2003
• Assisted students and staff with hardware and software issues
• Instruction in computer use
• Hardware and software maintenance
Security and Fire Officer
PINKERTON INC., Georgetown, KY
November 1988 - July 2001
• Prepared detailed reports of security incidents and investigations.
• Responded quickly to emergency situations using sound judgment to resolve issues promptly. Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning.
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• Enforced safety and security regulations to protect property and personnel.
• Maintained and securely retained series of keys, controlling access to locked areas.
• Certified Firefighter
• Certified EMT
• Certified Hazmat Technician
Computer Programming
Somerset Community College, Somerset, KY
January 2003
High school diploma
Pulaski County High School, Somerset, KY
January 1982
Information Technology
CITY OF DOUGLAS, Douglas, AZ
August 2023 - October 2023
• I created a network monitoring system with LibreNMS and Linux.
• I corrected numerous Active Directory group policy issues.
• I helped get the Avamar backup system online.
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