Customer Service Shift Leader

Carmen E. Zuniga

*** ******** *** *** *****

Ph: 914-***-****

ad5pzx@r.postjobfree.com

Professional Summary:

Service-oriented with 25 years experience in customer service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Summary Of Skills:

Customer and personal service

Provide outstanding service to customers achieving 100% satisfaction

Task Coordination

Capable of communicating, delegating and coordinating with team members regarding the day’s project

Adaptive Team Player

I can easily adapt to working with a group of people and perform well

Experience:

New York Bagel Yonkers, NY

Supervisor,Shift Leader

June 2021-2024

Supervisor of a bagel shop,had six people I worked with and trained . My duties were to open and close the store,as well as set up the store for the day. Order the products we needed. Answer the phones to get orders ready for delivery or pick up.trained new crew members when they came aboard.

Westchester Medical Center Valhalla, NY

Hostess, Builder, Shift Leader July 2017- 2021

Cross trained. I build trays for patients making sure all of the items are on the tray.As hostess, I take patient’s orders and deliver trays to their rooms. As shift leader, I make sure all fridges are stocked for the following meal as well as check the trays and make sure that they're all correct. Trained new employees.

CVS Pharmacy Yonkers, NY

Supervisor October 2015- June 2017

Cross Trained. Opened store, manage store, train new employees, count cash drawer as well as make safe deposits. Maintained and balanced cash drawers at all times. Communicated with managers on employee progression status and evaluated. Put out merchandise as well as place new orders. Developed a highly empathetic client relationship.

Walmart White Plains, NY

Supervisor October 2002- September 2015

Supervised coworkers. Put out merchandise as well as place new orders, help with orientation, discussed new rules of the store with employees and trained new employees with opening duties. Volunteered when we had special events. Worked closely with management.

Education:

High School Diploma

Austin Sr. High Houston TX

Language Skills:

Fluent in Spanish and English

Community Service:

Active member at St. Bartholomew’s church

Participate in Rosary Altar Society

Religious education teacher

Volunteer to feed the homeless

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