Customer Service Representative
Resume:
Fred Garcia
Torrance, CA 90504
ad5pzp@r.postjobfree.com
Skills:
Certified in all Microsoft office tools, (Word, Excel, Access, Power point, Outlook). Bilingual (Spanish, English) Experience in various systems, Lodgic Rack, Camelot system, AS400, Geo Metrics solutions, BW Gold, UPS World ship, Fed-Ex manager, Link point, OMS, TempWare, Novatime, Quickbooks, Zen Cart, Net Suit, Typing, and 10 key, Sit-down forklift operator.
Experience:
2023 - 2024
Episource
Mailroom Clerk
Enter patience information in our system and mail out billing information.
2022 - 2023
Ryder/Pro Logistics
Customer Service Representative
Daily interacts with onsite and out of state customers: Adm inister update on all order pending. Progress reports and status of shipment whether it is UPS, Fed - Ex, or Truck.
Generate and review all requested reports · Generate pick tickets, UCC128 labels and Vic’s bill of lading: Receive order and print out the pic k ticket, review the purchase order via start ship/cancel date, distribute the bulk order to the warehouse with any special instructions. Enter the information that is requested by the vendor such as purchase order number, carton count, weight and cube, NM FC and SCAC code, Seal number and any special instructions · Route fright via phone, fax, and internet: After receiving information from the warehouse such weigh, cube, carton or pallet count. I follow the routing instruction for designated shipment whethe r it's UPS, Fed - Ex, Air or freight shipment. I call the specific carrier to schedule a ready time. · In charge of a processing crew of 15 people: Insured all the information received for the office was followed, all pick, pack and processing was correct in regards the vendor specifications, made sure all orders were completed in a timely fashion. · Billing customers according to all distribution functions: Made sure all Net payments were met. Also accounts receivable through Quickbooks.
2021 - 2022 Americold
Customer Service & Office Assistant
• Schedule driver for pickup or delivery.
• when drivers arrive assigned a door and give the warehouse the
Receiving or delivery paperwork.
• Create the BOL and have the driver checked out.
Accounts Receivable and collections.
2020 - 2021 Traffic Tech
Customer Service Representative
· Daily interacts with onsite and out of state customers: Administrator update on all order pending. Progress reports and status of shipment whether it is UPS, Fed-Ex, or Truck. Generate and review all requested reports
· Generate pick tickets, UCC128 labels and Vic’s bill of lading: Receive order and print out the pick ticket, review the purchase order via start ship/cancel date, distribute the bulk order to the warehouse with any special instructions. Enter the information that is requested by the vendor such as purchase order number, carton count, weight and cube, NMFC and SCAC code, Seal number and any special instructions
· Route fright via phone, fax, and internet: After receiving information from the warehouse such weigh, cube, carton or pallet count. I follow the routing instruction for designated shipment whether it's UPS, Fed-Ex, Air or freight shipment. I call the specific carrier to schedule a ready time.
· In charge of a processing crew of 10 people: Insured all the information received for the office was followed, all pick, pack and processing was correct in regards the vendor specifications, made sure all orders were completed in a timely fashion.
· Billing customers according to all distribution functions: Made sure all Net payments were met.
2018 – 2019 ADV 365
Inventory Clerk
Inventory management: Run cycle counts on inventory that is incorrect.
E-Commerce: Update the web store. Update pricing and merchandise.
Administrative: Processes order from the ship management system. Print the shipping labels for the small truck pickups and bill of lading for the freight shipments.
Logistics: Track ocean and airfreight to port or airport. Schedule all pickup appointments. Also schedule delivery appointments with preferred truckers to vendors.
2012-2017 Amped Wireless
Warehouse Coordinator
Supervisor: Delegate responsibilities to the warehouse crew to ensure operations run smoothly.
RMA: Collect all returns and refund or send a replacement to customers.
E-Commerce: Check web store for open orders, and ship in and out of country using the consumer’s desired ship method.
Data entry: Enter all shipment information, billing and refunds into Quickbooks.
Warehouse: Back up Picking, Packing. Fork lift operator.
2011-2012 Select Staffing
· Interviewed associates: Discussed work history, background check, special skills, and interests.
· Worked as an on-site: Calling on or off associates as requested, counseling associates when needed (such as horse play, tardy, no call no show's etc.), safety checks and walk through, enter new associates assignments with bill and pay rates, grade or end assignments, assign badges, time cards or hand scanner. I've dealt with injury reports or doctors release light duties.
· Payroll: Match time clock punches with assigned work schedule, clarify unauthorized overtime or miss punches, review all hourly reports with the customer, electronically submit final report for payroll.
· Assignee jobs/Dispatch Associates: Receive temporary request from the customer. Recruit associate with the specific skills requested. Dispatch associate to designated departments and responsibilities.
· Heavy phones: Receive call from associates in regards to their work hours, assignments, question regarding hours, time off, late or sick days.
2010-2011 Taylored Services
· Daily interact with on-site and out of state customers: Administer update on all order pending. Progress reports and status of shipment whether it is UPS, Fed-Ex, or Truck. Generate and review all requested reports.
· Generate bulk picks: Receive order and print out the pick ticket, review the purchase order and start ship/cancel date and ship via, distribute the bulk order to the warehouse with any special instructions.
· Allocate and print UCC128 Labels: Receive content and carton count for the warehouse, enter the information onto the system with specific barcode, generate and print label.
2009-2010 National Distribution Center
· Schedule pickup appointments: After receiving information from the warehouse such weigh, cube, carton or pallet count. I follow the routing instruction for designated shipment whether it's UPS, Fed-Ex, Air or freight shipment. I call the specific carrier to schedule a ready time.
· Create bill of ladings and issue them to drivers: Enter the information that is requested by the vendor such as purchase order number, carton count, weight and cube, NMFC and SCAC code, Seal number and any special instructions.
· Issue pick tickets to order pickers: Locate the freight on our system and issue the pick ticket to the warehouse to be picked and processed.
2006-2008 Ipath Footwear & Apparel / Timberland Distribution and Corporate
· Run allocation by batch and have them sent to the warehouse: Receive order request for the vendor, match the request to our inventory to insure the requested product is available, contact vendor with any shortages or substitutions.
Update the web store and manage all e-commerce sales: Manage our web page by removing merchandise we no longer had stock on or adding new style, color and size of merchandise. Print out all order made on the web store, charge the credit card, issue the order to the warehouse to be processed and shipped.
Liaison: Communicated all information between Ipath and the outsourced warehouse.
2004-2006 Amco Distributions
· Supervise an office of ten employees with 14 accounts: Worked closely with the CSR, trouble shoot, insure all office functions ran smoothly.
· Oversee a floor crew of eighty employees: Insured all the information received for the office was followed, all pick, pack and processing was correct in regards the vendor specifications, made sure all orders were completed in a timely fashion.
· Responsible for all invoices, rate quotes and special projects: Made sure all invoices were paid. Issued quotes such as floor space, processing fees, storage to potential customers. And Price quotes to all non-common practice projects.
· Work directly with owner and CEO of every account: Worked as a liaison between the head of our customer to my employer/owner of the company I worked for.
1995-2004 Performance team/ Triangle Network
· Daily interacts with onsite and out of state customers: Administer update on all order pending. Progress reports and status of shipment whether it is UPS, Fed-Ex, or Truck. Generate and review all requested reports
· Generate pick tickets, UCC128 labels and Vic’s bill of lading: Receive order and print out the pick ticket, review the purchase order via start ship/cancel date, distribute the bulk order to the warehouse with any special instructions. Enter the information that is requested by the vendor such as purchase order number, carton count, weight and cube, NMFC and SCAC code, Seal number and any special instructions
· Route fright via phone, fax, and internet: After receiving information from the warehouse such weigh, cube, carton or pallet count. I follow the routing instruction for designated shipment whether it's UPS, Fed-Ex, Air or freight shipment. I call the specific carrier to schedule a ready time.
· In charge of a processing crew of 15 people: Insured all the information received for the office was followed, all pick, pack and processing was correct in regards the vendor specifications, made sure all orders were completed in a timely fashion.
· Billing customers according to all distribution functions: Made sure all Net payments were met.
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