Human Resources Employee Relations

Linda Romano

+1-860-***-**** ************@*****.*** Lowell, Massachusetts

SUMMARY

Results-driven Director of Human Resources with over 30 years of extensive experience in recruitment, onboarding, employee relations, benefits administration, compliance, and employee engagement. Skilled in administrative management, leadership, and operations. Certified in HR skills and adept at driving organizational success. Seeking a challenging position as a Human Resources Management professional to leverage expertise and drive strategic HR initiatives. WORK EXPERIENCE

Meadow Green Nursing and Rehabilitation Center Waltham MA Director of Human Resources Dec 2022 - Jan 2024

Drove recruitment efforts resulting in a 30% increase in candidate quality by leveraging Indeed and employee referrals

Orchestrated seamless onboarding experience for new employees, ensuring 100% compliance with background checks and documentation

Acted as a trusted resource for HR-related inquiries, enhancing overall employee understanding and engagement with company policies

Skillfully addressed employee concerns, escalating issues when necessary, to ensure timely resolution and maintain positive working relationships

Assisted facility leadership in conducting thorough internal investigations, contributing to improved compliance and operational efficiency

Ensured seamless benefits enrollment and administration, enhancing employee satisfaction with health, retirement, and other benefits offerings

Maintained meticulous employee records, achieving a 95% compliance rate with record-keeping regulations Managed HR paperwork efficiently, ensuring timely processing of employment contracts, terminations, and status changes

Stayed abreast of employment laws and regulations, ensuring company-wide compliance and minimizing legal risks

Supported regulatory reporting and OSHA compliance efforts, enhancing workplace safety and minimizing risks

Boosted employee morale through innovative engagement initiatives, such as themed celebrations and interactive activities

Improved scheduling processes through the effective implementation of the OnShift application, ensuring optimal workforce management

Restaurant Depot Needham, MA

Human Resources/Administrative Assistant Jan 2019 - Sep 2023 A combination of human resources for a staff of 50+, administrative and cash duties for a multimillion- dollar warehouse store. Including correspondence, cash handling and auditing. Point of contact for employees and union. Accounts payables, receivables, collections, and payroll. CVS Health

Admin/scheduler Oct 2019 - Feb 2020

Managed pharmacist scheduling to ensure optimal coverage Walgreens Newton, MA

Assistant Manager Apr 2016 - Jan 2019

Managed operations of Store 13081, overseeing opening/closing procedures, shift changes, and task assignments, resulting in improved efficiency and productivity Posted job openings, screened applicants, and conducted interviews, resulting in an increase in employee retention

Implemented structured onboarding programs for new hires, leading to faster integration and improved performance of new team members

Monitored and improved customer service delivery by team members, leading to an increase in positive customer feedback

Engaged with customers to provide product guidance and service support, resulting in improved customer satisfaction levels

Addressed customer concerns and special requests efficiently, resulting in improved customer relationships and loyalty

Executed and supervised merchandising activities, ensuring accurate resets and revisions for improved product presentation and sales performance

Supervised all merchandise handling activities, including receiving, stocking, pricing, returning, and transferring, resulting in a decrease in inventory discrepancies Achieved high On-Shelf Availability (OSA) rates through strategic planning and execution, leading to enhanced customer satisfaction

Utilized Workforce Scheduler for efficient workforce planning, payroll management, and PTO allocation CVS Waltham, MA

Operations Supervisor Jan 2014 - Apr 2016

Led store operations including financial workbench, inventory control, cash handling, and independently managed opening and closing procedures, consistently achieving cash and imprest balancing and resets Managed cosmetics division with a focus on weekly inventory reconciliation, overstock management, and efficient ordering processes

Utilized independent judgment to devise methods and procedures for novel assignments Enforced and implemented loss prevention policies and protocols resulting in effective deterrence of shoplifting incidents, accurate pricing, and safeguarding of store assets Monitored CCTV surveillance systems, promptly identifying and reporting suspicious activities to all levels of management

Delivered exceptional customer service and adeptly resolved a wide range of issues Handled product withdrawals, additions, RFCs, damages, conducted daily safety walks, and ensured store presentation

Proficient in Radar, Work Brain, and mySchedule systems Secure Communication, Inc. New York, NY

Assistant to the President/Electrical Engineer Jan 1994 - Mar 2013 My position with Secure Communication, Inc. included both administrative and support. As assistant to the President, I was responsible for project management including ordering, tracking, shipping, and coordinating installation of product from the manufacturer to the end user. Handled all correspondence, accounts receivables, and collections. Scheduled meetings and appointments and prepared materials for meetings. Created and maintained the company website, email accounts and acted as liaison between the sales staff and the vendors.

I am certified to configure electrical needs for computer networks, supplying technical drawings and specifications, configuring, and designing Data Centers for Fortune 500 Companies. Certified with American Power Conversion, Emerson, and Eaton. Maintained confidential information regarding client base. EDUCATION

Southern Connecticut State University

Bachelor of Fine Arts

Jan 1985

CERTIFICATIONS

Driver's License

SKILLS

Communication skills Human Resources Customer Service Conflict management Retail Management Scheduling

Microsoft Excel MENTORING Recruiting

Leadership accounting PAYROLL

ADP Microsoft Office Employee Relations

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