Customer Service Business Development
Resume:
NEREIDA
LUGO
SALES
*********@*****.***
Blackwood, NJ 08012
CONTACT
SKILLS
Spanish- Business level speaking
Translator
•
• Excellent Customer Service Skills
• Prospecting
• Cold Calling
Face to Face Presentation of
Products and Services
•
• Team Player
• Self-Motivated & Hardworking
• Organized
• Event Planning
• Marketing
• Detail Oriented
• Lead Generation
• Financial Management
• Business Development
• Creative Thinking
• Industry Knowledge
• Organizational Skills
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
PROFESSIONAL SUMMARY
Owner/Director
Lugo Legacy Group LLC, Cherry Hill, NJ
Administrative Supervisor
House2Home.Pa Cleaning Services, Philadelphia, PA Bartender/Server
Laborocity, Wayne, PA
EXPERIENCE
January 2015 - Present
• Purchase, rehab and resell properties
• Oversee and Direct Contractors on major repairs. Preform Tenant Screenings for Rental properties to determine whether or not
• the applicant is qualified.
• Inspect conditions of premises, and arrange for necessary maintenance.
• Manage finances for budgeting and production purposes. May 2020 - April 2022
• Organized prospecting schedule focusing on inside and outside sales.
• Cold Call 200+ calls per day
• Managed Marketing and Networking Events
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
•
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
•
Supervise and train other staff and arrange for employee training by scheduling training or organizing training material.
•
March 2018 - March 2020
• Plan, organize, and control the operations of a cocktail lounge or bar. Monitor food preparation or serving techniques to ensure that proper procedures are followed.
•
• Run cash registers.
Hotel Desk Clerk
Crown Plaza, Cherry Hill, NJ
• Greet guests and seat them at tables or in waiting areas. Speak with patrons to ensure satisfaction with food and service, to respond to
• complaints.
•
October 2019 - March 2020
• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
•
Record guest comments or complaints, referring customers to managers as
• necessary.
CERTIFICATIONS
• RAMP Server/Seller Certificate
Stephany Burgos — House2Home.Pa Cleaning Services
CEO
**********.**@*****.***
Michelle Reilly — NFIB
Sales Representative
***********@*****.***
REFERENCES
Former Employer
Former Co-Worker
Contact this candidate